2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Mgr Cust Paymnt Ops & Vend Mgt

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Location: WASHINGTON, DC, United States
Organization: PHI Service Company
Job ID: 240951
Date Posted: Jul 2, 2022
Job: Customer Service

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION
To manage all payment and billing options and processes, as well as all payment, bill print and paper vendors, to drive customer satisfaction, operational control and overall cost efficiency. To collaborate with Accounting, Treasury, Supply Chain, IT, Marketing and other Exelon business units, vendors and external business partners and consultants. This includes but not limited to: promote and enhance the existing electronic payment and billing options, resolve customer issues on the existing options, and identify and implement other convenient options that will drive customer satisfaction and cost efficiency.


The financial transaction amounts will vary based upon the operating company.


Position may be required to work extended hours, including 24x7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

  • Manage back office activities to ensure that all customer remittance and other revenue receipts and refunds are processed within energy delivery lockbox and non-lockbox operations in a prompt, accurate and cost effective manner. Ensure all control activities are Sarbanes-Oxley compliant and comply with internal and external auditing requirements.
  • Recommend, plan and lead implementation of strategic initiatives and operational improvement in the area of customer billing and payment options, refunds, and bill print/customer communication to ensure customer satisfaction and lowest total cost via strategic planning, organizational benchmarking, technology implementation, and process improvement.
  • Lead the vendor management interface with Supply and manage multiple complex vendor relationships/contracts. This includes vendor communication, vendor performance management, as well as sponsoring necessary RFP and RFI initiatives.
  • Manage, coach and evaluate the performance of personnel and offer counsel and advice regarding appropriate developmental needs and/or performance improvement opportunities.

POSITION SCOPE
Report to key manager to perform strategic and tactical assessment of the function, to plan and implement departmental long-range strategic plans and technology improvements.


Day to day management responsibilities is direct and includes accountability for the operational efficiency of department personnel and efficiency of processes, control processes of all payment functions and bill print/customer communication, vendor performance, vendor communication, cross-functional interface with Treasury, Accounting, Marketing, Supply and IT to ensure prompt resolution of customer issues, on-time implementation of any process improvement or RFP results.


Responsibilities involve both internal and external contacts regarding issues critical to payment and billing operations.


35% travel is required.


Work is diversified in nature and requires initiative and judgment in determining prioritization of activities and appropriate course of action. Involves the understanding and application of business practices, guidelines and accounting principles. Decision making authority is primarily related to customer satisfaction and company remittance posting issues. The need to understand total operating cost, benchmarking information and the ability to apply best practices are critical to achieve results that are world class.


Number of personnel supervised include the following:

  • Up to 30 (including different levels of management employee up to E3, Bargaining Unit or Non-Exempt Employees)
  • Direct control of $10 Million vendor and material procurement contracts, as well as significant impact to $4 billion annual corporate cash flow.

Qualifications

MINIMUM QUALIFICATIONS
  • Bachelor degree and 8 - 10 years management experience or at least 12 years of internal and/or external experience in Accounting, Finance or cash management.
  • Experience in managing various billing and payment options (including check payment and electronic payments), refunds, and/or bill print processes. Proven track record in managing complex vendor relationship.
  • At least 8 years management experience leading a diversified team including both exempt and non-exempt employees.
  • A customer service orientation with an emphasis on teamwork and adaptability is very important.
  • Excellent written and oral communication skills, strong planning, organizational and problem solving skills, and attention to detail, initiative and the ability to effectively manage change and successfully complete multiple tasks under constantly changing conditions.

PREFERRED QUALIFICATIONS
  • Advanced degree or professional certification preferred.
  • Background in financial systems -- such as CCB (BGE), CIMS (PECO), Passport and EPS -- is highly recommended. Experience with technology-related issues, hardware, applications etc. is also beneficial. Working knowledge and understanding of relevant computer systems and technology including mainframe, web-based, and Windows based client-server applications is very beneficial.
  • 15 years management experience.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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EEO is the Law Poster
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