Supvr Clerical

Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Supervises, plans, directs and monitors the activities of the Transmission and Substation clerical staff to efficiently and timely complete work initiatives, maintain and deliver optimum quality of service to customers, and maximize employees productivity and profitability to the company. Maintains an environment that promotes employee safety and diversity. Establishes standards, develops and implements plans to improve processes and increase customer satisfaction. Maintains, schedules and reconciles calendars for Director and Managers of department to ensure daily time efficiency. Trains & assists department supervisors in various computer system applications. Runs and analyzes reports for T&S personnel. Participates in department projects by training T&S personnel and by obtaining required materials. Collaborates and establishes relationships with other departments within Exelon to establish current needs and requirements. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Direct, plan, supervise and monitor the activities of the T&S clerical staff in providing support to the other business units. Interface with other T&S departments to establish support needs and requirements for the services provided. (25%)
• Provide support to assigned Directors and Managers within the T&S organization. (25%)
• Compile, formulate, arrange, prepare and furnish data in conjunction budget, personnel, audit, and performance accountability reports. (15%)
• Design, evaluate, implement and follow-up on methods to improve processes and procedures. (20%)
• Facilitates open and honest communication with transmission & substation clerical staff. Assures that upward communication is integrated into the process, including employee grievance and complaints. Develop methods to assess communication effectiveness and implement continuous improvement activities. (5%)
• Develop and execute work plans within the confines of the planned budget. (10%)

JOB SCOPE

• Reports to the Manager T&S Substations and is responsible for directing the safe work performance of an average workforce of 6-7 craft employees, including Clerks and Timekeepers
• Responsible for the accurate documentation of field reports and information into computer and filing systems
• Provides administrative support to various T&S Directors and Managers including managing calendars and conflicts in Outlook, reading & redirecting e-mails and setting up meetings and appointments.
• Responsible for preparing, editing and filing various documents
• Responsible for keeping abreast of latest computer systems and software applications.
• Responsible for their team's response to emergent activities, catastrophic events and storms.
• Responsible for implementing labor strategies involving employees covered under the Collective Bargaining Agreement.
• Enforces performance goals and expectations, coaches, mentors and provides feedback and reviews to direct reports.
• Fills in for other supervisors and/or administrative assistants
• Regular contact with T&S Directors, Managers, Supervisors and local union representatives.
• Direct Reports: 6-7 Indirect Reports: 0

Qualifications

MINIMUM QUALIFICATIONS

• Education - High School diploma or equivalent
• Experience - 3 - 5 years of industry experience in various clerical, administrative or support positions.
• Certifications/Licenses - Valid driver's license.
• Certifications/Licenses - Successful completion of Supervisory Assessment.
• Knowledge - Familiarity with collective bargaining agreements.
• Skills -  Demonstrated computer skills including Microsoft Word, Excel, Power Point and Outlook Demonstrated ability to communicate effectively Demonstrated ability to support and enforce safe work behaviors.

PREFERRED QUALIFICATIONS

• Education: Advanced educational degree, programs and/or training seminars.
• Experience: Previous supervisory experience
• Certifications/Licenses: None identified
• Knowledge: Technical understanding of electricity and common electrical components. Familiarity with the collective bargaining agreement with local union.
• Skills: Demonstrated computer skills with E-Talent, PeopleSoft, P-Card, PECS, etc. Demonstrated ability to build consensus, establish trust and foster change. Demonstrated ability to implement process and technology enhancements.