2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Sr Performance Assessment Spec

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Location: Salisbury, MD, United States
Organization: PHI Service Company
Job ID: 240650
Date Posted: Jul 8, 2022
Job: Production/Operations

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities � Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

The Performance Assessment Coordinator supports Delivery's efforts to build a self-critical working environment that has the ability to identify and correct human errors caused by inappropriate decision making, human behavior, leadership practices or organizational weaknesses that reduce safety and/or operational performance. This is achieved through mentoring investigators and operations leadership in the use of systematic problem-solving and investigative techniques; development and implementation of key human performance and investigation processes, facilitating the performance assessment process to ensure timely and effective completion of investigations and corrective actions to prevent recurrence; and analysis of reports and data to identify emerging human performance issues and prevent incidents through trending and pro-active management attention and actions. Results are used to ensure that organizational learnings are incorporated into training, methods, and procedures to create an environment that supports constantly improving performance. Coordinator also serves as team lead/ facilitator for corporate initiatives and provide mentoring and support of Change Management chartered implementations. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy Delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES
  • Mentors and directs diverse teams of investigators and subject matter experts in performing Root Cause Investigations (RCI) of significant incidents. Participates in selected investigations. (25%)
  • Trains and mentors personnel at various levels across the organization in conducting Apparent Cause Evaluation (ACE) investigations (lower level significance) of incidents. (20%)
  • Collects and analyzes company-wide performance data derived from investigations and other sources and provide conclusions and recommendations to the Vice Presidents, Directors, and managers. Interfaces with Senior Management to provide recommendations for improvement in solving human performance issues and for improvement of Human Performance and Performance Assessment processes. (20%)
  • Provides mentoring and quality oversight of Human Performance improvement initiatives, assisting in plan development and implementation. Provides coaching and mentoring of VPs, Directors and Managers in the use of the Change Management Model for sponsoring and implementing significant process or program changes. (20%)
  • Owns and manages the Performance Assessment process, to include: Incident Investigations, PassPort Action Tracking process for investigation and corrective action tracking and reporting, trend analysis and reporting, performance indicators, investigation training and qualification, data management and quality control, and organizational authority. (10%)
  • Assure timely response to emergencies and provide 24 hour/day coverage for emergency response support. (5%)

JOB SCOPE
  • Most work is performed independently, divided according to assigned cognizant functional areas or VPs or project scope. Leadership and supervisory activities involve mentoring and process-directing the whole of the organization divided by areas of cognizance. Decision making accountabilities affect process changes, resource allocation, and budgetary impact at the department level.
  • Most interactions are at the Director/Superintendent level but involve working with and mentoring personnel at all levels from senior VP to bargaining unit.
  • This position reports to the Performance Assessment Manager with indirect reporting to all VPs in Delivery operations and some other Delivery organizations.
  • This position involves budgetary and planning accountabilities for Business Plan objectives related to the assigned cognizant areas and special projects.
  • The job involves adapting to changing conditions, priorities, and requirements and the Delivery to rapidly learn new skills and grasp new topics.

Qualifications

MINIMUM QUALIFICATIONS

  • Technical background includes a 4-year technical degree with 5 - 8 years industrial experience or in lieu of Bachelor's degree, a minimum of 9 - 12 years relevant business experience is required.
  • Supervisory experience is preferred, including second line supervision level, project management, team direction, peer challenging, and senior leadership interface.
  • Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data.
  • Proficient computer skills to include all MS Office Applications.
  • Working conditions require frequent travel to various Delivery locations and a mobile work environment.


PREFERRED QUALIFICATIONS

  • Special Training or Technical Skill required include basic knowledge of transmission, distribution and industrial systems and equipment. Proficient computer skills to include all MS Office Applications and PassPort Action Tracking.
  • Experience and training in Root Cause Analysis preferred. Proven analytical/problem solving experience required
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