2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

New Leadership Opportunity - Manager Gas Dispatch

This job posting is no longer active.

Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 239155
Date Posted: Jun 15, 2022
Job: Production/Operations

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

Directs and is responsible for optimizing the practices, policies, procedures, and programs to manage gas dispatch operations for the Exelon Utilities (EU) gas distribution systems during normal and emergency conditions in a safe, reliable and efficient manner with the welfare of employees, customers, the public and shareholders in mind.  Supervise management, non-except and bargaining unit on-shift personnel on a 24/7 basis.  Maintain proper dispatcher staffing levels for normal and emergency operations. Monitor overall system status and initiate emergency procedures during system disturbances and security events. Maintain and deliver optimum quality of service to internal and external customers. Maximize employee performance and overall productivity. Implement standards and programs to improve processes, increase customer satisfaction, improve productivity, and meet or exceed financial and operational performance targets. Maintain and apply a working knowledge of the Exelon Management Model for business controls and meet management's expectation for conducting effective business.  Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Manage and direct the daily operations of the gas dispatch organization during normal and emergency conditions in a safe, reliable, and efficient manner with the welfare of employees, customers, the public and shareholders in mind and in compliance with department and corporate policies and procedures. 30%

  •   Maintain proper staffing levels consistent with distribution system activity levels and manage dispatcher overtime. Adminisiter personnel shift schedules. Supervise Gas Dispatch activities during system disturbances, and emergency events. Partner with Emergency Preparedness to maintain up to date notification and regulatory and internal tracking requirements. 20%

  •      Manage the flow of information to and from the Operations Control Center and Dispatch. Provide single point of contact for corporate management with regards to gas distribution system conditions, emergencies, and security events.  Maintain and publish key metrics regarding the health of gas emergency response metrics. 20%

  •   Monitor overall system conditions and initiate emergency procedures during gas system disturbances, and security events as required. 20%

  •   Manage personnel by implementing the performance evaluation process, provide coaching for management personnel, and evaluate personnel for the purpose of salary administration. 10%

  •  Establish and maintain a safe work environment for subordinates within the department. Manage the facility to ensure a safe, clean and productive work environment. 10%


JOB SCOPE

  • Responsible for the operation of the 24x7 Gas Dispatch operation, including monitoring of system events and conditions, interacting with non-company emergency responders such as fire departments, external facing organizations such as the Customer Care Center and directing appropriate resources to respond to emergent work and system events.  Monitors system events and coordinates with field leadership additional staffing and staging of field resources as required.  The consequences of errors, omissions or improper Gas Dispatch operations could cost the company millions of dollars in direct, indirect, and intangible costs; replacement of damaged company and / or customer equipment and subsequent litigation costs, injuries and / or loss of life associated with improper operation of the system; and the intangibles of damage to the company image.

  • Manage the day-to-day operation of a 7x24 hour facility.

  • Accountable for ensuring customer and employee satisfaction. Establish, promote and maintain a safe work environment.

  • Overall budget impact is considerable. Staffing, shift coverage, and overtime considerations are major component of overall Gas Dispatch operation’s budget.

 

Qualifications

MINIMUM QUALIFICATIONS

  • High school diploma AND at least 10-12 years relevant utility experience with at least 5 years’ experience in Gas or Electric Dispatch / Operations Control Center / Customer Care Center or other distribution experience OR BS in Engineering, Computer Science, Business or job-related technical field AND at least 6-8 years relevant utility experience with at least 3 years Dispatch / Control Center, Customer Care or other distribution experience

       • Effective oral and written communication skills

       • Demonstrated analytical skills and judgment

       • Demonstrated ability to respond to emergencies and manage stressful situations

       • Demonstrated leadership, managerial and supervisory experience

       • Detailed knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes

       • Proven experience in managing the employee dispute resolution or grievance process

       • General understanding of customer information and mobile dispatch systems

       •  Demonstrated computer literacy

       • Demonstrates high levels of leadership in EED competencies:

                -Drives for Accountability and Achieves Results, Fosters Teamwork and Collaboration, Applies Continuous                             Learning and Improvement, Sustains High Performance in Ambiguous Situations and Promotes Diversity. 

 


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