2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Sr Account Representative

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Location: MAYWOOD, IL, United States
Organization: ComEd
Job ID: 239395
Date Posted: May 17, 2022
Job: Marketing

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Establish, develop and maintain professional relationships with the key managers and decision makers of assigned customer accounts. Leverage internal and external relationships in the development of business plans to meet customer needs regarding service delivery, billing, and credit issues.


Perform account management tasks, i.e., creation of Business Plans, development of critical facility information, monitor billing/ credit issues, secure load response commitments, process new business requests, respond to reliability issues, provide outage management information, maintain accounts in Customer Relationship Management database. Be available for after-hour duty responsibilities.


Provide open communication with customers concerning: Rate changes, Customer Choice, Energy Efficiency Programs, and emergency response to drive and improve customer satisfaction.


Position may be required to work extended hours, including 24 x 7 coverage during storms or other emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

 

ComEd

  • Act as single point of contact to Large Commercial and Industrial customers to improve customer satisfaction. Responsibilities include, but are not limited to, coordinating the work of multiple departments to affect the installation of new or expansion of existing electric service, presentation and execution of all appropriate service contracts and associated paperwork (where applicable), and coordinating restoration and analysis of interrupted service, including providing 24/7 on-call accessibility.
  • Establish and develop strong professional relationships with the decision makers and key managers of assigned accounts with the intent of implementing customer load management strategies, which benefit the company through providing curtailment during peak load periods.
  • Create Key Account Business Plans and develop critical customer facility information to maintain record of customer information and business overview. Gather relevant information regarding service issues, equipment overview, on-site generation, etc.
  • Effectively manage outstanding customer debt with the timely resolution of billing and credit issues. Proactively establish customer payment procedures, which minimize exposure to bad debt and maximize the company’s margin.
  • Communicate company policies and procedures to the customer regarding rates and riders, including changes and additions that could impact the customer’s energy management and purchasing.
  • Input and maintain all specific and pertinent customer information utilizing Customer Relationship Management database for use in gathering intelligence on customer operations.
  • Mentor E01 Associate Account Representatives and E02 Account Representatives. Perform special projects and assignments.


JOB SCOPE

ComEd
Work routinely involves internal and external issues that require superior resolution regarding customer satisfaction, electric service delivery and billing/credit issues. Contact requires tact, persuasiveness, and coordination capabilities to facilitate this work process.


Daily activities are direct in nature with an emphasis on providing assigned customers a single point of contact termed “Total Account Management.” This requires the account manager to possess a comprehensive knowledge of company rates, riders, departmental roles and responsibilities, policies, work practices and safety to affectively align customer needs with company resources.


Based on a Tiered Structure, a Sr. Account Representative manages between 50- 120 customer accounts. The following account distribution applies:

  • Tier 1 Customer Accounts – A range of 10 - 25 customers
  • Tier 2 Customer Accounts – A range of 10 - 25 customers
  • Tier 3 Customer Accounts – A range of 30 - 60 customers


Able to assume responsibilities that exhibit leadership qualities.

  • Demonstrate ability to take leadership roles on cross-functional teams, i.e., organizational projects and assignments.
  • Demonstrate ability to support E02 Account Representatives as back up during absence from storm duty, vacations, etc.
  • Demonstrate ability to support Regional Manager by assuming leadership role during vacations, MRM, etc.
  • Demonstrate ability to maintain Regional Lead positions, i.e., IPP Coordination, DSO Coordinator, Priority Filter, Rate Mentor, Safety Coordinator, etc.
  • Demonstrate ability to effectively mentor Account Representative and Associate Account Representative.
  • Additional individual job development and value-added activities are expected.
  • Budgetary management and impact are minimal.
  • Ensure safe work performance.

Qualifications

MINIMUM QUALIFICATIONS

  • Minimum Bachelor’s degree with 5-8 years’ experience, or in lieu of bachelor’s degree, must have minimum of 9-12 years of diverse business experience, either internally or externally. Emphasis should be in customer service and sales.
  • Thorough written and oral communication skills, technical and financial aptitude, proficient computer skills, strong relationship building, sales and negotiation experience, and customer service orientation. Works independently with guidance on only the most complex situations.
  • Job requires a valid driver’s license and use of personal vehicle. Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.


PREFERRED QUALIFICATIONS

  • Bachelor’s Degree is strongly preferred, in the business or engineering field.

 

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