Sr Supvr Cust Field Ops

Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Supervise and direct bargaining unit employees in regard to safety, productivity, and quality. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Manage daily operations and provide direct supervision to bargaining unit personnel. (35%)
• Counsel, develop, direct, evaluate and instruct employees. (35%)
• Plan and manage the activities of the department to meet the needs of customers while achieving departmental goals and protecting company revenue. (15%)
• Represent the company with its employees and union representatives. (15%)

JOB SCOPE

• Supervise and direct bargaining unit employees in regard to safety, productivity, and quality.
• Number of personnel managed includes the following range:
• Direct 5-25 Management 0
• Indirect 5-25 Bargaining Unit 5-25
• Cooperation, good judgment, and patience are essential.
• Generally operates with an average degree of latitude for actions or decisions. Manager support is provided as needed.
• Work involves the understanding of general instructions and guidelines, and a wide range of practices and procedures. Requires the use of sound judgment and good decision making to select the most appropriate course of action.

Qualifications

• 5 - 8 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience
• 4 or more years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment
• in-depth knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes
• advanced understanding of applicable systems and technology (e.g., customer information system, electronic hand-held meter reading equipment, etc.)
• demonstrated computer literacy Strong oral and written communication skills. Demonstrated ability to coach and supervise work activities of personnel.

Bachelor's Degree preferred.