ComEd - Mgr New Business

Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

(New Business oversight consisting of all requests from new service, load additions, line extensions, relocations and miscellaneous requests including temporary services, demolitions, upgrades, make ready, make safe, etc.) Lead and manage regional New Business organization. Responsible for regional scorecard. Monitor performance metrics to meet customer needs, improve customer satisfaction and obtain first quartile performance in cost and reliability. Establish and maintain relationships with key builder / developers in service territories. Ensure rate policies are properly applied and collections received. Work closely with Work Management and C&M in the execution of customer requests to meet customer need dates. Respond to and investigate regulatory complaints. Responsible for metering and inspection activities as related to new business. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Management of regional New Business organization including performance management, hiring, and career development. (40%)
• Interface with Work Management, C&M and other stakeholders for the execution of New Business work. Establish, maintain and improve relationships with other departments (15%)
• Interface with external customers including major developers, contractors and other utilities. Prepare and deliver presentations to externals customers and Exelon executives. (15%)
• Prepare and monitor budget. Achieve financial targets including CIAC collection and cost per unit target. (15%)
• Develop technical capabilities in the organization. Respond to regulatory investigations and complaints with response back to the local PUC. (5%)
• Develop and execute strategic initiatives to support the Corporate EED goals. (10%)
• Responsible to act as an Emergency Response Manager or equivalent level in the Emergency Response Organization. Beyond 100% of your normal duties.

JOB SCOPE

• Responsible for oversight of all regional new business activities, including installations, removals, temporary service requirements, line extensions, new business related relocations, customer requests and un-metered service requests.
• Has a matrix relationship with New Business Process lead and a direct relationship with the Regional Operations Lead
• Oversight of New business expenditures of approximately $20 million budget with $4 million in CIAC collection.
• Implement strategic initiatives to obtain significant cost reduction and high customer satisfaction.
• Interfaces with senior management, executive managers, regional organizations, customers including large builders and developers, contractors, regulators and government officials as necessary.
• ComEd - Directs a staff of 1 supervisor and 10 to 14 direct reports. Manages an indirect staff of 5 employees.
• PECO - Direct reports 16 - 22

Qualifications

• Bachelors Degree in Engineering, Business Administration or related field.
• At least 5 years of delivery experience, including at least 2 years of leadership or proven team leadership experience; 3+ years as a supervisor or manager recommended.
• Demonstrated knowledge and understanding of distribution engineering and construction practices.
• Proven leadership ability in a high performance culture.
• Proven high level management skills in coaching, performance management, and developing business competencies.
• Demonstrated ability to achieve results, build consensus, establish trust, communicate effectively and foster culture change within a matrixed organization.
• Self-initiator with the demonstrated ability to develop and implement process enhancements and efficiencies including technology and performance.
• Demonstrated business acumen, strategic planning, customer awareness and ability to create value 0 eliminate non-value activity

Graduate degree or graduate level work in Engineering, Business Administration or related field.