2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Sr. Services Analyst - IT

Location: PHILADELPHIA, PA, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 238593
Date Posted: May 6, 2022
Job: Information Technology - Staff

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.
 

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

  • Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.
  • Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
  • Maintain and enhance engagement with business and IT partners and other stakeholders
  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
  • Maintain technical knowledge and business acumen within own discipline or function


POSITION SCOPE

  • Utilize understanding of customer's business needs to determine requirements
  • Applies technical expertise to plan, design, build or support required products and processes
  • Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
  • As assigned, manage budget for area of responsibility
  • As assigned, manage working relationship with outsourcing partners

 

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.
  • Proficiency with data analysis in Microsoft Excel
  • Experience leading small IT projects or sub-teams and knowledge of IT project management.
  • Strong problem solving and analysis ability.
  • Excellent communications skills (written and verbal)
  • Ability to work with remote project teams

 

Preferred Skills & Experience

  • Experience as a ServiceNow developer and/or admin
  • Analyze system performance issues and determine performance enhancements
  • Configure out-of-the-box workflows and create/maintain custom workflows
  • Configure application related fields, forms, views, email notifications, acceptance roles and access controls
  • Integrate ServiceNow application(s) with third party systems/applications via APIs
  • Provides input to staff involved in writing and updating technical documentation such as user manuals
  • ServiceNow Admin (CSA) certification is a plus
  • Experience with Agile methodology


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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