2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Prin Product Mgr -BSC (Exelon Customer Flight Path)

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Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 239386
Date Posted: Jun 7, 2022
Job: Customer Service

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Job Description


Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities: Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

The assigned work location can be at any of the regional offices located in IL, MD, PA, DE, DC, or NJ.

A total of two positions will be filled to support the Customer Flight Path, leading execution and roadmapping of key investments across all operating companies.  One of the positions will be focused on product investments, which are aligned to our key customer journeys such as viewing and paying bill, experiencing an outage, and managing energy use (hiring manager:  Kim Friebel).  One of the positions will be focused on platform investment, which include key platforms such as web mobile, or voice channels and CRM systems (hiring manager:  Noel Corral).


The Product Mgr is responsible for the execution of the product roadmap and the prioritization of backlog items to both support and enhance the product, driving customer and business results and outcomes. The PM may be responsible for one or several concurrent high business value products, projects or assignments which can cross multiple functional business areas and Agile Delivery Teams. The PM will serve as a part of an Agile Delivery Team (ADT) to be jointly accountable for the successful capture of business value and execution of key strategic initiatives, enhancements and ongoing support. At an organizational level, understanding business need and priority. This may require integration with activities outside of the direct scope of the Agile Delivery Team. At a strategic level, use experience and judgement skills to prioritize and design an approach which is suitable to achieve business goals and eliminate constraints. At a team level, communicate product roadmap & backlog priority and provide feedback for optimal team dynamics and performance The PM is responsible for working in the agile development framework to deliver new features that support the iterative implementation of new and improved customer experiences, based on driving outcomes, at a program and utility-wide, scaled level. The role introduces capabilities that cross multiple business and technology teams, as well as various operating companies, assuring the solutions developed support the long-term vision of the customer journey / product roadmaps. As the principal liaison between business and technology groups, the role requires cross functional collaboration and understanding of both technical and business needs (including people and process) to support the implementation of key features.


  • Partner with business sponsors, leaders, other PMs and deliver/develop product roadmaps and is the sole person responsible for managing the Product Backlog. Prioritizes work according to business strategy, business impact and concrete results. Creates, inspires, and drives forward evolving product vision and measures impact to product/customer value continuously. (30%)
  • Provide context to the Agile Delivery Team to help build solutions to meet current and future customer and business needs. Regularly review and report out on progress relative to business plans and business value in the context of the broader vision. Understand competing business and stakeholder expectations and prioritize accordingly. (30%)
  • Manage stakeholders, coach subject matter experts, and communicate across multiple business units and operating companies (15%)
  • Review, approve and provide feedback on Agile Delivery Team work progress, stories, sprint planning and product deliverable(s). (15%)
  • Help remove impediments for the Agile Delivery Team by supporting information gathering from relevant business stakeholders and bring issues that disrupt the team to the Scrum Master. (5%)
  • Manages product budget, coordination of resources, and assists with identification of risks and issues. (5%)


  • Responsibilities span the Exelon Utilities organization with a high-frequency of interaction across multiple departments
  • Position allows for a great deal of independence (planning, decision making, business prioritization), high visibility and exposure to leaders and Sr management across Exelon Utilities
  • Responsible for the pursuit of maximizing value and return on investment for the Agile Delivery Teams as the primary representative of the business area(s)/product. Collaborates with technology teams to groom features. Supports development team throughout the product delivery lifecycle through clarification of business and customer needs.
  • Responsible for defining business value and tracking to business goals
  • Be a customer experience visionary, thoroughly understand and anticipate customer and business needs in order to develop engaging customer experiences.
  • Create, own, vet, maintain, and socialize product roadmaps and features based on data-driven trends and competitive/industry insights to meet business goals and provide a world-class customer experience; prioritize features based on customer value proposition
  • Lead the definition of product requirements and minimum viable product using input from various sources including external sources such as digital trends, technology innovations, and customer research, as well as internal sources such as analytics and customer feedback 
  • Create and present executive product updates, including performance metrics and delivery status Support project management processes such as risk and issue management and budget management



  • BA or BS degree in related field and minimum 8 - 10 years related business experience
  • Strong business operation knowledge and understanding of business KPIs
  • A strategic thinker with a customer-centric mindset that understands technology and how to leverage it to achieve business results; proven track of getting things done
  • Demonstrated ability to make well-informed decisions leveraging data analysis/interpretation and based on clear understanding of delivery objectives
  • Accountable, self-starting, and proactive; always looking for process improvements and creative ways to solve problems.
  • Demonstrated ability to lead a cross-functional team. Ability to establish trust, communicate effectively, and foster culture change leveraging situational awareness, continuous improvement, empowerment, and transparency skillsets
  • Excellent project, budget, and resource management skills as well as advanced skills in conflict management and negotiation.
  • Strong written / verbal communication and presentation skills; ability to speak to, and influence peers, partners, and executive leadership
  • Experience dealing with ambiguity and demonstrated aptitude of prioritizing business needs and value with the ability to communicate with the delivery team
  • Experience on a technical enhancement team, including as a business stakeholder, in high-tech development environments with multiple priorities and initiatives


  • BS in Computer Science, Engineering or similar field; MBA or relevant professional certification.
  • Experience working in an agile environment; hands-on experience managing all stages of the product life cycle.
  • Technical background with knowledge of software development and digital technologies.
  • Experienced with Agile Work Management Tool such as Azure DevOps, Test Automation etc.
  • Working knowledge and application of Agile practices and principles, principally Scrum, and experience advocating these practices and principles across cross-functional organizations.



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