2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Mgr Revenue Mgmt

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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 236005
Date Posted: Jan 25, 2022
Job: Customer Service

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Develop, manage and direct the systems, processes, and activities of the BGE Credit and Collections area necessary to support customer operations in the critical functions of bad debt reduction, financial analysis and productivity. Identify, evaluate, analyze and establish strategic work plan and operating procedures that impact the operation of BGE's electric and gas distribution business and ensure that decisions support BGE's operational goals. Will include, but not be limited to having oversight and accountability for managing requests for queries, business cases justifications, deep dive analysis on potential opportunity areas (including the formulating and tracking of actions items identified); bad debt expense and reserve forecasts, socialization of forecast findings, recommendations with Customer Ops and Finance leadership on bad debt and collections practices, management of field termination contractor and termination strategies and management of residential and commercial collection actions including legal and bankruptcy procedures and third-party recoveries. This role will be responsible for ensuring that all activities are in compliance with standard operating procedures, business and regulatory requirements. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


  • Develop, coordinate and deliver the Company's position on implementing initiatives and processes that support and or promote bad debt reduction and improve BGE's accounts receivables. Proactively communicate and work for consensus with internal stakeholders on the operational decisions for implementation. (20%)
  • Develop and execute the approved credit and collection initiatives to that reduce bad debt and improve the health of BGE's accounts receivable. (20%)
  • Develop and direct the identification, evaluation and analysis of key operational options that strategically support BGE's financial strength with respect to bad debt and accounts receivables by using analytical skills and an in-depth working knowledge of financial, and operational concepts. (20%)
  • Plan, manage and coordinate the activities with the internal stakeholders and partners for Customer Operations implementation efforts and for the forecasting and for the booking of bad debt expenses and reserves. (20%)
  • Develop the appropriate strategies and initiatives and coordinate their implementation efforts with the impacted PECO business units (10%)
  • Plan, manage and direct the day-to day operations of the Credit & Collections Department's plan development and implementation efforts with a focus on internal and external process improvements to optimize financials and staff utilization. (10%)


  • Lead the BGE Customer Analytics department and processes. This includes overall responsibility for budget, personnel, business process and performance of the department.
  • Direct and manage personnel in BGE Customer Analytics department. Size of area in ranges as follows:
  • Direct E4 levels
  • Indirect 
  • The overall span of control of this function will be to direct, control and select the Customer Operation initiatives to ensure that they support/and or promote bad reduction, (i.e. driving down termination bad log and improve BGE's account receivable position. Having accountability and responsibility for the following BGE forecasted dollar amounts for financial reporting, which include millions in bad debt expense, and millions in total Accounts Receivable.


  • Career-level (10 +years) with 8-10 years combined experience across the Company's customer operations, regulatory, financial and/or strategic planning areas at the Manager level.
  • Excellent written and oral communication skills are required to represent the Company internally and externally. Must possess highly effective interpersonal skills to interface with extensive number of internal and external stakeholders. Well-developed negotiation and consensus building skills are also required. Excellent analytical skills and creative thinking skills are required to direct and oversee activities related to evaluation of operation options that support strategic directions. Must possess broad understanding of Company strategy and business practices. Must possess a solid understanding of the business processes associated with 'Meter-to-Market'. Demonstrated knowledge of principles of management, finance, budgeting and supervision.
  • BS or BA degree required - Ten years of managerial experience



Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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