2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

ESOC Operator

Location: OWINGS MILLS, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 235704
Date Posted: May 16, 2022
Job: Security

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

Performs core functions of the Exelon Security Operations Center (ESOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Write incident reports documenting security incidents, make notifications and maintain shift activity logs. Identify security system issues, create service requests for system repairs, and validate corrective maintenance. Perform activity specific actions as detailed in the ESOC Policies and Procedures Manual, adhere to compliance requirements and performan regulatory procedures. ESOC Operator position is fixed shift, 24/7.


PRIMARY DUTIES AND ACCOUNTABILITIES
  • Monitor and remediate intrusion detection alarms (40%)
  • Answer, prioritize, and respond to telephonic security incident reporting (30%)
  • Manage and log site entry/exit system disarm events (5%)
  • Write and submit security incident reports (5%)
  • Submit service requests for corrective maintenance of security systems, perform service ticket validation (5%)
  • Perform and document system checks and video tours (5%)
  • Perform forensic investigative support of video and access control records (5%)
  • Perform administrative ESOC tasks (5%)

JOB SCOPE

Enables ESOC to achieve core objectives protecting Exelon critical infrastructure, assests and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.

Qualifications

MINIMUM QUALIFICATIONS
  • General: Effective interpersonal and communication skills. Ability to write grammatically correct and stylistically appropriate business communications. Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
  • Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Exelon Alert, Microsoft Office Suite, and any other systems used by ESOC at the time of application.
  • Core Business Knowledge: Demonstrated knowledge of Exelon Business structure, ESOC Policies and Procedures, Exelon NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.
  • Education: Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.

PREFERRED QUALIFICATIONS

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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