An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

ESOC Operator

Location: OWINGS MILLS, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 235704
Date Posted: Jan 12, 2022
Job: Security

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Performs core functions of the Exelon Security Operations Center (ESOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Write incident reports documenting security incidents, make notifications and maintain shift activity logs. Identify security system issues, create service requests for system repairs, and validate corrective maintenance. Perform activity specific actions as detailed in the ESOC Policies and Procedures Manual, adhere to compliance requirements and performan regulatory procedures. ESOC Operator position is fixed shift, 24/7.

  • Monitor and remediate intrusion detection alarms (40%)
  • Answer, prioritize, and respond to telephonic security incident reporting (30%)
  • Manage and log site entry/exit system disarm events (5%)
  • Write and submit security incident reports (5%)
  • Submit service requests for corrective maintenance of security systems, perform service ticket validation (5%)
  • Perform and document system checks and video tours (5%)
  • Perform forensic investigative support of video and access control records (5%)
  • Perform administrative ESOC tasks (5%)


Enables ESOC to achieve core objectives protecting Exelon critical infrastructure, assests and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.


  • General: Effective interpersonal and communication skills. Ability to write grammatically correct and stylistically appropriate business communications. Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
  • Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Exelon Alert, Microsoft Office Suite, and any other systems used by ESOC at the time of application.
  • Core Business Knowledge: Demonstrated knowledge of Exelon Business structure, ESOC Policies and Procedures, Exelon NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.
  • Education: Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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