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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 235521
Date Posted: Jan 26, 2022
Job: Customer Service
Description
At Exelon, we've got a place for you!
Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.
Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.
Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!
PRIMARY PURPOSE OF POSITION
PRIMARY DUTIES AND ACCOUNTABILITIES
POSITION SCOPE
Day-to-day management responsibilities are direct, and primarily administrative in nature. They will typically involve establishing a safe and effective work environment, proactive customer outreach, the management of account management activities, which include coordinating electric service installation, monitoring billing and credit activities, ensuring reliability of electric service and assisting the customer in load management.
Assign accounts and manage the Individual Performance Planning & Review process, which includes the establishment of goals, monitoring of progress, review of performance, evaluation of results, and rating of individual performance. Provide counsel to employees in development of their Individual Development Plans.
Establish, promote and maintain a safe work environment. Manage the needs of the region’s customer base, which provides annual electric revenues up to approximately $300 million. Manage the achievement of the Region’s goals while managing an annual operating budget up to approximately $1.0 - $1.7 million.
Work involves utilizing internal and external contacts to manage challenges that require superior resolution regarding customer satisfaction, electric service installation, billing and credit issues, and load management. Cooperation, tact, good judgment, and patience are essential to prevent negative impact on Company image or business. Generally, operates with wide latitude for reviewed actions or decisions with increased accountability.
Work is diversified and complex in nature. Work involves the understanding and application of general instructions and guidelines, and a wide range of practices and procedures. It also requires exercise of judgment and ingenuity, with minimal oversight to select the most appropriate course of action.
Qualifications
MINIMUM QUALIFICATIONS