Services Analyst IT (Change Coordinator)

Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. 

PRIMARY PURPOSE OF POSITION

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
 

This person looks after project Change Management, project team coordination, test coordination. These are some of the responsibilities: 
- Responsible for recording and communicating Change Management activities for the project and working in Service Now to perform tasks in Service Now project Management for activities like creating CR, uploading statuses, etc. 
- Working with Project test lead in coordinating testing activities. 
- Communicating with project teams and vendors about the project, schedules, expectations, and statuses. 
- Communicating test execution statuses with IT and business parties involved.
- Collaborating with different IT teams and other team members for different project activities as assigned by the project PMO. 
- Work with IT PMO offices. Understand IT organizational policies and practices and create documentation in the project SharePoint repository.   
- Recording progress made by team members based on the tasks assigned to team members working with IT PM

PRIMARY DUTIES AND ACCOUNTABILITIES

• Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
• Maintain engagement with business and IT partners.
• Assist less experienced personnel.
• Proactively build business/IT knowledge to provide solutions.
• Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.

JOB SCOPE

• As assigned, work effectively with outsourcing partners
• Performs this service in support of (fill in business area – i.e. Energy Delivery, Real Time, etc).

Qualifications

• Bachelor’s degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
• Proficient in Microsoft Excel
• Knowledge of utility business practices and processes
• Strong problem solving skills
• Excellent communications skills (written and verbal)

• Bachelor’s degree in Computer Science preferred. Proficiency in Microsoft PowerBI or other reporting technology a plus.