An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Utility Dispatcher I

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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 234904
Date Posted: Dec 6, 2021
Job: Field Services

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


- Receives, analyzes, and prioritizes incoming work, including emergency and priority work, and promptly assigns and dispatches to the appropriate field resource to fulfill customer commitments or to mitigate and/or correct potential and real emergency situations.

- Responsible for providing support to field crews including but not limited to customer information, service information, prints, backup assistance, etc.

- Responds to inquiries from internal and external customers including the Customer Call Center, other Company departments, as well as municipal, state, and emergency service agencies.

- Uses various Company computer applications and systems including, but not limited to: Mobile Dispatch System (MDS)/Skyview, Customer Care and Billing (CC & B), Meter Data Management (MDM), Utility IQ (UIQ) Head - End System, Atlas/GNI, Documentum, Gas Outage Management System (GOMS), Maximo, Gas Service System (GSS), Gas Leak Survey System (GLSS), Inside Gas Meter System
(iGMS), WMS, and Flowable Fill Ancillary System (FFAS), ITRON, Cititrak311.

- Employees subject to working weekends, evenings, holidays, rotating shift schedules and mandatory overtime due to operating conditions such as: catastrophic storms and other critical times.


- Minimum:

- Knowledge of BGEs Service Territory.

- Basic knowledge of field related processes and procedures of Gas and Electric Field Services and BGEs electric Smart Grid.

- Operational knowledge of BGEs computer systems and applications.

- Demonstrated ability to:

- Effectively plan, schedule, manage and coordinate daily work activities of multiple crews/field organizations

- Coordinate work across several departments

- Ability to understand company software and computer applications

- Strong multi-tasking abilities

- Communicate effectively both orally and in writing

- Work independently using sound judgment and logic

- Has strong interpersonal skills and ability to work in a team environment

- Ability to work under pressure and to handle high volumes of work accurately

- Minimum of two years work experience in a field organization, relevant field oriented functions or equivalent combination of formal education/training and experience.


Reports To:


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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