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Supervisor New Business-Lombard, IL

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Location: LOMBARD, IL, United States
Organization: ComEd
Job ID: 235356
Date Posted: Dec 12, 2021
Job: Distribution

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation

portfolios and retail customer bases in the country. You will be part of a family of companies that strives

for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of

outstanding professionals is focused on performance, thought leadership, innovation, and the power of

ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful

career. We are also dedicated to motivating the success of our employees through competitive base

salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a

place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at

Exelon!

 

Major responsibilities include supervising the administration of engineering and design of all single[1]phase and 3 phase commercial, industrial and residential service requests. ; These activities include line

extensions, service connections, relocations, temporary services, make ready, demolitions, and customer

inquiries.

- Supervise a staff of 12-15 bargaining unit employees comprised of General Service Reps. , Service Reps. ,

Construction Order Clerks, New Construction Reps, City of Chicago Inspectors and management

employees.

- Interface with manger to determine Work Plan and discuss resource and work load issues. Provide

performance updates and process improvements.

- Responsible for the New Business Regional expenditures of approximately $3 to $5 million and $1 to $3

million in CIAC collection.

- Responsible for proper application of rate policies and company standards by supervised personnel and

adopt best practices for the supervision of customer requests.

- Interface with Work Management, Construction and Maintenance, Standards, Distribution Pricing, and

Real Estate to build consensus in work practices and achieve improved customer satisfaction.

- Interface with Field & Meter Services to ensure timely meter installation in support customer satisfaction

and Revenue Management.

 

 

 

 

PRIMARY PURPOSE OF POSITION

Responsible for providing safe and reliable designs for overhead and underground service for single

phase and three phase commercial, industrial and residential customers. These responsibilities include

managing the design processes required to provide service per customer service application

requirements. The supervisor must work closely with other internal work groups (Work Management,

ESO, Construction and Maintenance, Field & Meter Services, Standards, Distribution Pricing, and Real

Estate) to assure that customer requested need dates are tracked, scheduled and completed with

appropriate priority. This position is also responsible for customer satisfaction related to design scope,

schedule, responsiveness, accurate project cost, and CIAC collection. New Business Supervisors also

provide financial oversight and assist Manager in developing budgeting forecasts

Position may be required to work extended hours, including 24 x 7 coverage during storms or other

energy delivery emergencies.

 

PRIMARY DUTIES AND ACCOUNTABILITIES

Accountability

- Provide leadership and direction for the New Business management & bargaining unit employees. 

- Supervise technical and clerical employees within the Regions and the Customer Request Group to

ensure adherence to company standards, policies and procedures by members of the work group. Enforce

all applicable company, city, state and federal safety rules and regulations. 

- Establish and manage the customer interaction to ensure that the New Business employees are focused

on the customers' needs and are delivering customer focused service. 

- Provide input for the preparation of budgets and implement corrective measures as

required. Participate in related New Business meetings and conference calls. Monitor performance of all

key indicators. 

- Supervise employee performance by setting standards, monitoring work load, and auditing job quality

to ensure the organizational goals are met. Coach individuals for continued quality and improved

performance. 

- Identify training needs within the work group, job specific and cyclic, and schedule appropriate

instruction. 

- Serve as a lead role in promoting safety by conducting office and field safety audits and participate in a

SRP role. 

Qualifications

MINIMUM QUALIFICATIONS

  • 5 -8 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience
  • 4 or more years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment
  • Ability to work independently and as a team member, including the ability to handle conflicting priorities in a multi-tasking environment.
  • Strong interpersonal, problem solving, motivational, negotiation, time management, and oral/written communication skills are required.
  • Ability to create effective working relationships with employees, customers, other departments, and outside agencies.
  • Knowledge of company safety, rate and various operating policies and procedures.
  • Ability to solve technical problems and to have a working knowledge of computers and desktop applications, with emphasis on basic knowledge of CIMS, Passport and TED.
  • Knowledge of the Work Management process.
  • Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change.
  • Working Knowledge of the design, construction and operation of the distribution system.


PREFERRED QUALIFICATIONS

Bachelor's degree or graduate level work in Engineering, Business Administration or related field.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor
 

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