An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Supvr Customer Service

Location: OAKBROOK TERRACE, IL, United States
Organization: ComEd
Job ID: 234204
Date Posted: Nov 23, 2021
Job: Customer Service

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Job Description

Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Monitor, and supervise Customer Services bargaining unit or non-exempt line employees. Monitor daily workplan and make adjustments where necessary. Develop a workplan detailing the daily activities of the employees. Answer and discuss the more difficult customer problems. Review reports to assure the proper completion of work load. Interface with various organizations within Customer Services to ensure timely completion of work. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

- Direct bargaining unit or non-exempt line employees in attendance related activities.

- Coordination with OHS and FMLA for employee disability and FMLA management

- Provide FMLA paperwork and track FMLA hours used

- Partner with OHS in the case management of short term and long term disability

- Delegation of Fit for Work assignments

- Conduct coaching session related to attendance

- Participate in performance management activities

- Maintain effective communication with bargaining unit or non-exempt line employees, enhance job skills and   motivate employees to ensure Employee Satisfaction.

- Establish, promote and maintain a safe work environment within the department.

- Interact with union representatives to reduce union / management misunderstandings and resolve labor / management disputes / grievances.

- Support for weekly and monthly meetings related to attendance and performance management


POSITION SPECIFICATIONS

Minimum:

-3-5 years internal utility company experience (e. g. , ComEd, PECO), or equivalent external experience

-2 or more years internal supervisory experience (e. g. , ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment

- Demonstrated computer literacy

- Strong written and oral communication skills
Preferred:

- Bachelors degree

- General knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes

- General understanding of applicable systems and technology (e. g. , customer information system, electronic hand-held meter reading equipment, etc. )

Qualifications

- Direct day-to-day supervisory responsibilities over bargaining unit or non-exempt line employees.

- Promotes customer and employee satisfaction

- Decision-making authority is related to completion of departmental scheduled workload

- Work is subject to frequent/daily review.

- Impact to budget is limited and is reflective of workgroups contribution to daily workflow.

- Establish, promote and maintain a safe work environment.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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