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BGE HOME Customer Loyalty Sales Rep (Retention)

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Location: BALTIMORE, MD, United States
Organization: BGE Home Products & Svcs, LLC
Job ID: 235011
Date Posted: Dec 9, 2021
Job: Customer Service

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Job Description


Join BGE HOME to be a part of the team that offers a wide range of energy-related products and services that address the comfort and energy management needs of residential and small commercial customers in Maryland.

BGE HOME, a Constellation Company, specializes in the sale and service of heating, air conditioning, water heating, plumbing, and electrical systems along with appliance repair, replacement windows, doors, siding and attic insulation.

We are committed to our customers and have a customer satisfaction rating of more than 95 percent.

Our employees "live" the BGE HOME Initiatives: Customer Commitment, Excellence, Integrity & Accountability, Teamwork and Safety.

We are a company that cares about the environment, supports local communities and embraces the diversity of our employees.

Every business line offers opportunity for employee development.

We have some of the best training programs in the area.

Here at BGE HOME, we continue our success through the strength of our people.

It's your future - it's about your career and your goals.

At BGE HOME, our aim is to match the right people with the right jobs.


Customer Loyalty Sales Representative


Job Summary:

Identifies, analyzes, and owns customer home service plan and energy product needs to ensure high customer satisfaction, growth and retention of business relationships. Develops relationships with new and existing customers by utilizing sales techniques to maximize customer loyalty goals.

Primary Duties and Responsibilities: (Essential Job Function)

  1. Responsible for the retention and/or selling of residential home service plans and energy products to meet pre-established retention, sales, and customer satisfaction goals.
  2. Handles inbound customer contacts, as well as responsible for outbound prospecting of customer inquiries.
  3. Recommends changes in products to retain customers.
  4. Continuous and timely communication of daily activity and results tracking.
  5. Maintains and keeps current on all related products, services, pricing, policies and procedures.
  6. Maintains product and services knowledge by independently studying product literature, competitive content, staying up to date on new products, options and loyalty strategies.
  7. Meets guidelines for professional selling and service standards and expectations.
  8. Maintains professional, technical and product knowledge by attending developmental sessions when needed.
  9. Develops and maintains positive relationships with customers to establish a positive rapport and strengthen customer relationships.
  10. Communicates with the manager and cross-functional team to ensure availability, accuracy and execution of activities.

Work Hours/Shift:

  • 40-hour work week
  • Flex-Shift Options Available
  • Overtime Required (as needed)
  • Evenings & Weekends Required (as needed)


Basic Qualifications:

  • (2) years of direct sales experience and/or combination of demonstrated skills
  • Proficient in Microsoft Office
  • Knowledge of Microsoft CRM Preferred
  • High School Graduate – Some College Preferred
  • Demonstrated communicator, both written and verbally

Required Skills:

  • Strong Emotional Intelligence: ability to understand needs and feelings, then responding appropriately.
  • Self-Assured & Confident: ability to maintain a positive attitude and communicate with conviction.
  • Strong Communication Skills: ability to build relationships, identify customer concerns and articulate solutions.
  • Effective Presentation Skills: ability to deliver engaging, compelling solutions that are tailored and meaningful for customers.
  • Active Listening: ability to understand a customers’ needs, by offering clarifying questions and responses.
  • Agile-Thinking: Ability to think deftly, identifying customer needs, overcoming objections, and delivering an impactful solution.
  • Resilient: ability to persevere through adversity and focus on opportunities for growth and development.
  • Receptive to Feedback: ability to receive feedback, identifying opportunities and implement changes
  • Self-Motivated & Self-Starter: ability to work independently and driven by achieving personal and business goals.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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