An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Sr. Services Analyst - IT

Location: WASHINGTON, DC, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 233921
Date Posted: Nov 19, 2021
Job: Information Technology - Staff

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!



Exelon ITOC is searching for a high-performance individual to work in the IT Monitoring and Automation role.  The Sr Service Analyst IT position provides analysis, design, and implementation of the IT monitoring and IT automation aspects of IT Operations Management (ITOM), one of the main functions of the Service Operation module of ITIL framework. Effective monitoring enables management of the capacity, performance, and availability of all the components used in the organization's IT Infrastructure.  This position serves a critical role, providing monitoring for all of Exelon IT.  The Sr Service Analyst is responsible for managing the IT monitoring and IT automation platforms, from administration to monitoring policy and automation design.  Monitoring includes availability of Exelon IT critical infrastructure devices, critical business applications and services, and metropolitan and remote site locations.  The role provides 24x7 support of the monitoring and automation platforms and monitoring services availability.


  1. Primary responsibilities include IT monitoring system, monitoring policy, and automation design, implementation, and administration in support of the Exelon IT Data Network, Server, and Application environments
  2. Assist IT Architecture and Engineering community in planning the introduction of new technologies and/or identifying the most appropriate technology choices to accomplish goals by utilizing Exelon's standard governance process as outlined in the Management Model
  3. Build and maintain knowledge of new technologies or technology opportunities and assists in development of analysis of their use for business and/or IT clients
  4. Lead IT activities required to manage service level agreements and continually improve the quality of the IT monitoring and automation services
  5. Assist in creation of monitoring and automation services using internal development and external vendor applications/services. Use best practices to improve products and services provided to business unit partners, and monitor quality to standards as defined within the Management Model
  6. Maintain and enhance engagement with business and IT partners and other stakeholders
  7. Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
  8. Maintain technical knowledge and business acumen within own discipline or function




  1. Bachelor’s degree in computer science or related discipline and typically 5 to 8 years’ experience in IT Operations Management or equivalent combination of education and work experience
  2. Broad technical expertise with deep technical knowledge of IT incident automation and IT monitoring (network, server, and application).
  3. Understanding of ITIL, incident management, and change management principles
  4. Excellent communications skills.  Able to effectively communicate highly technical information in non-technical terminology as required dependent upon audience (written and verbal)
  5. Participates in technological innovation to drive new monitoring and automation opportunities to solve complex business problems
  6. Works under minimal supervision
  7. 24/7 on-call rotational duties
  8. Demonstrated expert proficiency in at least two operational domains such as storage, compute, database, collaboration, application design, [cloud hosting and related technologies]
  9. Good knowledge of TCP/IP, Active Directory, NTP, DNS, and DHCP


  1. ServiceNow experience: ITOM Module; ServiceNow Fundamentals; Event Management
  2. Monitoring, Application Performance Management, IT Operations Analytics software applications/services: Nagios, Microfocus Network Node Manager (NNMi), Sitescope, Operations Orchestration (OO), Microsoft Systems Center Operations Manager (SCOM), SPLUNK ITSI, AppDynamics, ThousandEyes
  3. ITIL Certification
  4. Microsoft Azure


  1. Familiarity with code version control, software development lifecycle, and change and release management practices in a large-scale IT operations environment
  2. Familiarity with IT security practices


  1. Ability to work with IT clients of varying abilities
  2. Ability to prioritize tasks
  3. Ability to handle high pressure situations
  4. Demonstrated ability to work well in a team environment
  5. Self-starting; willingness to take personal initiative and lead others
  6. Strong customer service skills
  7. Establishes trust with a team through demonstration of strong leadership skills
  8. Highly effective written and oral communication skills

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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