An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two dose vaccine, or one dose of a single dose vaccine), subject to approved requests for accommodation.

External Affairs Mgr

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Location: Mays Landing, NJ, United States
Organization: Atlantic City Electric Co
Job ID: 234409
Date Posted: Nov 6, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Develop and enhance relationships with governmental officials and other key external stakeholders to resolve emergent issues in an effective and timely manner to result in a positive impact to customer satisfaction.  Lead cross-departmental efforts to address operational challenges and process improvement efforts to optimize the corporate image and customer satisfaction. Lead department’s emergency preparedness and response processes to ensure adherence with internal and externally driven standards.  Serve as department’s primary liaison to company’s regulatory and legislative teams to support regulatory proceedings and coordinate outreach and advocacy.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


  • Develop and maintain a network of support resources with all internal business units to address key stakeholder needs in an effective and timely manner.
  • Establish and maintain effective working relationships with municipal and county officials and staff, community groups and the business community.  Facilitate engagement with key stakeholders, including hosting briefings and representing the company at meetings and other after-hours forums and events.
  • Provide input to corporate leadership team and other business units to shape the Company’s strategic direction. Develop and execute community outreach and advocacy plans pertaining to high-impact projects, including, but not limited to, regulatory proceedings, reliability, and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers.
  • Accountable for overseeing the department’s emergency preparedness and response plans and procedures to ensure adherence to internal and externally-driven standards. 
  • Serve as departmental lead for budgeting and strategic planning efforts. Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and Company financials.
  • Actively participate in economic development, business and community organizations to demonstrate the Company’s commitment to the Community and gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company.


This position is responsible for resolving business and operational challenges and developing process improvements utilizing effective communication, facilitation, conflict management and mediation skills. Position requires development of strategic relationships with key decision makers in the governmental, business and community sectors. Also requires detailed knowledge of corporate policies, laws/legislation, government policies and political climates that can affect business strategy. Requires high degree of confidentiality. Issues addressed by this position can have significant impact on the company's financial goals, customer satisfaction, efficient operations and corporate image.

Substantial amount of off-hours participation in Municipal, Business and Community meetings is required.

Position must also be available to respond to emergencies on a 24/7 basis.

Work involves independent decision-making, leadership, creativity, and flexibility.

Position works independently with minimal supervision and frequent direct interaction with corporate leadership team.




  • Bachelor’s Degree in Engineering, Business, Economics, Public/Governmental relations
  • 8 – 10 years relevant experience, with at least five years experience in customer service related areas
  • Well-developed interpersonal skills, including negotiation and facilitative skills
  • Demonstrated effective written and verbal communication skills.
  • Knowledge of relevant computer systems and ability to display applicable level of computer literacy
  • Self-motivated with ability to demonstrate independent decision-making

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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