An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Services Analyst - IT/Ops ServiceNow Admin

Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 234270
Date Posted: Oct 14, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
  • Maintain engagement with business and IT partners.
  • Assist less experienced personnel.
  • Proactively build business/IT knowledge to provide solutions.
  • Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.
  • Implement technical configuration changes within ENP platform based on demand from stakeholders
  • Collaborate with busines partners and with leads within the team in planning and prioritizing work and work schedule


JOB SCOPE

  • As assigned, work effectively with outsourcing partners
  • Performs this service in support of Enterprise Wide Services IT (EWS IT)

 

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor’s degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
  • Proficient in Microsoft Excel
  • Knowledge of utility business practices and processes
  • Strong problem solving skills
  • Excellent communications skills (written and verbal)


PREFERRED QUALIFICATIONS

  • Experience and skillset working as a developer and/or admin in ServiceNow platform
  • Ability to revie code and implement configuration changes in ServiceNow platform
  • Knowledge and interest in ServiceNow Reporting/dashboards
  • Interest and ability to work with multiple stakeholders
  • ServiceNow Admin (CSA) certification is a plus


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor


EEO is the Law Poster

 

 

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