An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Customer Care Specialist

Location: COATESVILLE, PA, United States
Organization: Exelon Power Labs
Job ID: 234282
Date Posted: Oct 14, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

Exelon PowerLabs Customer Care Specialist provides customer service for all testing and calibration services. This position is the single point of contact for assigned customers and acts as the advocate for customer care and support. This position coordinates all aspects of customer requests, order entry requirements, scheduling, and status updates. The Customer Care Specialist team works closely with PowerLabs technical staff and the Sales and Marketing team in fulfilling customers testing and calibration needs. The individual in this position will have good communication skills, build strong customer relationships, and will have a technical acumen for testing and calibration services. Duties also include coordination of customer onsites for testing and calibration activities at the customers' facility.


PRIMARY DUTIES AND ACCOUNTABILITIES
  • Responsible for establishing customer priorities that includes ensuring the organization accomplishes customer requirements and expectations. (30%)
  • Process customer requests for outsourced testing and calibration services and procured materials. Create and manage vendor purchase orders assuring appropriate terms, quality, and technical requirements. Manage vendors and keep the customers informed of schedule updates. (30%)
  • Handle routine RFQs, due date commitments, and expediting of services. Provide status updates, facilitate repair transactions, and schedule pick-up and deliveries to clients. (10%)
  • Coordinate and schedule customer onsite testing and calibration services. (10%)
  • Liasion between the support of technicians and engineers in the field performing customer onsite services. This may include processing PO revisions and coordinating technical support of field personnel. Assures that onsite services are closed out to provide value to the customer and PowerLabs (10%)
  • Responsible for working with Exelon Nuclear plants to ensure equipment availability for outages (5%)
  • Work closely with PowerLabs Sales and Marketing in promoting the services of Exelon PowerLabs (5%)

JOB SCOPE
  • This position requires an individual that can act as a liaison between the client, production, shipping and receiving and also external vendors. This individual must be responsive to the client and be customer care advocate to assure customer satisfaction and retention. This individual must have excellent interpersonal skills and work as a strong team member to support other CCS when needed
  • Revised 8/18/2020

Qualifications

MINIMUM QUALIFICATIONS
  • High school diploma
  • Three to five (3-5) years of related experience
  • Demonstrates excellent oral, interpersonal and written communication skills.
  • Excellent planning and scheduling skills

PREFERRED QUALIFICATIONS
  • Associate Degree in a technical or business related field.
  • Customer Service experience
  • Experience in procurement of services or materials
  • Experience with managing or coordinating projects

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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