An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Benefits Admin Specialist

Location: Newark, DE, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 234337
Date Posted: Oct 15, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Work directly with third party administrator to resolve participant escalations related to Benefits Administration programs. Analyze situations to identify the key issue and optimal solution for the participant as well as Exelon. Act as a primary company representative and liaison with internal clients and third party administrator on issues related to benefits administration; ensure a high level of customer satisfaction and cost savings across Exelon. Ability to analyze inflow of issues and develop alternatives focused on improving process and/or customer satisfaction. Work with third party administrator to implement system enhancements and plan design changes. Ability to adapt quickly, handle periods of high volume of work, maintain flexibility and find solutions to complex administrative issues given frequent changes in business demands.


  • Administers TPA escalated cases related to Benefits Administration programs by developing, recommending and implementing solutions to ensure customer satisfaction 
  • Interacts with 401(k) administrator, health & welfare/FSA administrator, and pension/QDRO administrator 
  • Investigates and resolves complex issues pertaining to benefits administration (i.e. health & welfare, COBRA, pension administration, and FSA issues) and death claims 
  • Ability to evaluate plan documents and procedures to ensure company and legal compliance
  • Facilitate audit report to comply with Sarbanes Oxley controls 
  • Drives integration for multi-service projects; leads multi-service project; works with contacts to define scope and prioritize service specific projects; participates with third party administrator and internal team in user acceptance testing 
  • Assist in developing and updating information in the Knowledge Base (i.e. policy changes, employee announcement, scripts, etc) 
  • Adapts quickly, handles periods of high volume of work, maintains flexibility and find solutions to complex administrative issues given frequent changes in business demands 


  • Works closely with external vendors and manages deliverables.
  • Work efforts may impact budget if plans are administered outside of Exelon plan documents or missed audit procedures.
  • 10 to15 indirect management (external vendors) responsibilities.
  • Ability for independent decision-making and strong analytical skills required.
  • Excellent interpersonal skills and ability to work in a team environment.
  • Works under general supervision.


  • 4-year degree and a minimum of 2 to 5 years of experience in heath and welfare benefits.
  • Previous work on TPA (vendor) side of Benefit Administration.
  • Demonstrate knowledge of laws and regulations.
  • Communicates information to ensure it is delivered, received, understood, and results in action.
  • Makes decisions based on analysis of relevant information including problems, causes, priorities, critical issues and alternatives.
  • Works with others to achieve common goals that result in more than could be done individually.


Certified Employee Benefits Specialist preferred.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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