An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr Supvr Cust Field Ops

Location: WOODSTOCK, IL, United States
Organization: ComEd
Job ID: 234076
Date Posted: Oct 12, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Supervise and direct bargaining unit employees in regard to safety, productivity, and quality. #CD# Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


- Accountability

- Manage daily operations and provide direct supervision to bargaining unit personnel. #CD# 35%

- Counsel, develop, direct, evaluate and instruct employees. #CD# 35%

- Plan and manage the activities of the department to meet the needs of customers while achieving departmental goals and protecting company revenue. #CD# 15%

- Represent the company with its employees and union representatives. #CD# 15%

- In depth knowledge of distribution systems

- Metering knowledge

- SRS knowledge



-5-8 years internal utility company experience (e. g. , ComEd, PECO), or equivalent external experience

-4 or more years internal supervisory experience (e. g. , ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment

-in-depth knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes

-advanced understanding of applicable systems and technology (e. g. , customer information system, electronic hand-held meter reading equipment, etc. )

-demonstrated computer literacy

- Strong oral and written communication skills.

- Demonstrated ability to coach and supervise work activities of personnel.

- Bachelors Degree preferred


- Supervise and direct bargaining unit employees in regard to safety, productivity, and quality.

- Number of personnel managed includes the following range:

- Direct; 5-25; Management; 0;

- Indirect 5-25; Bargaining Unit; 5-25;

- Cooperation, good judgment, and patience are essential.

- Generally operates with an average degree of latitude for actions or decisions.

- Manager support is provided as needed.

- Work involves the understanding of general instructions and guidelines, and a wide range of practices and procedures.

- Requires the use of sound judgment and good decision making to select the most appropriate course of action.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster
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