An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Analyst IT

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Location: OAKBROOK TERRACE, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 234131
Date Posted: Oct 16, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Perform activities relating to designing, building, testing, implementing and maintaining solutions, products and processes under the guidance of a Lead Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.


A knowledgeable Software Asset Management (SAM) Analyst is sought to implement and mature the Software Asset Management program.  The SAM scope will include both workstation and server-based software packages.

The SAM Analyst works under the direction of the Software Asset Manager as part of the Technology Design and Engineering organization.  TD&E oversees and manages Engineering, Architecture, and Design processes.

The ideal candidate will possess working knowledge of Software Asset discovery, software entitlements and licensing, reconciliation practices, and allocation procedures.

Primary duties include the following:

  • Maintain license entitlement data and compliance levels for all reporting Business Units
  • Reconcile software entitlements with deployments
  • Initiate internal audits to ensure compliance, manage end user licensing issues
  • Assist and support during software publisher compliance audits
  • Additional responsibilities include:

  • Develop and maintain business knowledge and customer relationships
  • Define current state processes in areas where process is vague, weak, or undocumented.
  • Define and document design requirements to support all process implementations using Agile and/or Waterfall methodologies.
  • Provide guidance and input to stakeholders, leaders, developers and quality assurance testers throughout the IT Service Management program.
  • Act independently to review operational processes with other key IT and business entities and works closely with IT to efficiently operationalize key processes.
  • Conduct research, develop, and recommend solutions to integrate people, processes, and technology to improved IT process principles.
  • Other duties as assigned.
  • Complexity of Work:

  • Requires critical thinking skills, decisive judgment and the ability to work well with others in a team environment.
  • Must be able to work in an environment with shifting priorities.
  • Excellent reporting and metrics skills including advanced use of Microsoft Excel and/or ServiceNow.
  • Strong presentation and written communication skills.
  • Identify, manage and normalize software product models
  • Coordinate interfaces and integration between software vendor and service management platform
  • Collaborate with workstation and server administrators to adopt industry best practices, including software metering, user allocation and distribution, and entitlement inventory.
  • For non-discoverable software, identify product owners and validate license usage
  • Manage, distribute Executive and Business Unit level summaries and metrics on scheduled basis
  • Provide ad-hoc reporting and analysis to requesting business units
  • Partner with procurement to ensure best possible licensing terms and conditions are adopted



  • Education: Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management or related field.


Keywords: ServiceNow SAM Pro Module, Software Asset Management

Preferred Qualifications:

ServiceNow SAM Pro module experience ITIL certifications


ServiceNow certification in Software Asset Management (SAM), Hardware Asset Management (HAM), Configuration Management, or Discovery preferred.

Work Experience:

Minimum of 3 years of experience in information technology discovering server based licensing, desktop installs, harvesting, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position. Offset: High School Diploma / GED or equivalent and more than 5 years of experience.
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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