An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr. Services Analyst - IT

This job posting is no longer active.

Location: CORDOVA, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 233866
Date Posted: Oct 16, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Performs and/or manages activities relating to maintaining high quality solutions, products, and processes. Creates and assigns detailed tasks to subordinates. Responsible for managing daily operations, small projects, sub-projects, and/or process improvements. Expected to work under minimal supervision.


These are the duties this role would perform at a nuclear power plant:

Perform, manage and appropriately document work activities relating to daily operations, projects, sub-projects:

  • For daily operations: Validate team is following Human Performance and safety standards, manage Helpdesk queue, IT asset procurement & management, facilitate daily team meeting, manage procedure adherence, confirm metrics variances, department training coordinator, department corrective action lead, back-up for manager (signature & leadership)
  • For projects and sub-projects: Organize and plan annual projects such as PC refresh and refuel outage.  Lead and support quality compliance activities.  Responsible for leading other projects, as required by the business.

Point of contact for Exelon defined procedures; both adherence and roll-out. Document creation and review for process and/or procedure variances. 


Maintain and enhance engagement with business and IT partners and other stakeholders

Establish positive team environment by proactively assisting and mentoring less experienced personnel. Partner with IT Manager to identify and coach resources in the department.  Provide recommendations and help support the department training activities.

Maintain technical knowledge and business acumen within own discipline or function

Drive innovation across the organization by identifying and providing analysis of trends and issues with the goal to drive new business opportunities and solve complex business problems.

Ability to provide on-call support after normal business hours




  • Basic knowledge and understanding of Nuclear Regulatory Commission (NRC) cyber security requirements and regulations under 10 CFR 73.54
  • Utilize understanding of customer's business needs to determine requirements
  • Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
  • Coach and mentor less experienced team members across the organization
  • As assigned, manage budget for area of responsibility
  • Manage working relationship with outsourcing partners, as assigned
  • Promotes and shares professional knowledge via seminars, presentations, and publications within your community (i.e. department, peers, educational institutions), as assigned


  • Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.
  • Proficiency with data analysis in Microsoft Excel
  • Experience leading small IT projects or sub-teams and knowledge of IT project management.
  • Strong problem solving and analysis ability.
  • Excellent communications skills (written and verbal)
  • Ability to work with remote  team members & remote project teams
  • Appropriate technical skills; proficient in Microsoft Office tools & Active Directory

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster


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