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Principal, Retail Ops

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Location: CHICAGO, IL, United States
Organization: Constellation New Energy, Inc.
Job ID: 233871
Date Posted: Oct 3, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team to be located in our Houston office.

The Principal, Retail Operations within Retail Operations is responsible for maintaining an advance understanding of the workflow system technology in the assigned business function areas. The individual in this role will maintain an advance understanding of the workflow activity and business process mapping as well as the current industry and regulatory requirements within the assigned teams. The Principal, Retail Operations is the subject matter expert on projects or unique activities with people across the business function areas and provide cross functional communications across the organization. The Principal, Retail Operations will review and evaluate the integrity of internal workflow processes as well as collaborate with other functional teams to provide recommendations for ongoing workflow innovation.

  • Workflow Knowledge Management and Performance Improvement:

    Maintain an advance understanding of the team’s workflow processes and the handling of exceptions. Proactively challenge the status quo to automate and improve processes. Develop and lead initiatives to improve the reliability and integrity of business processes and workflow systems.

  • Cross Functional Communications and Risk Mitigation:

    Effectively communicate with department leadership and other departments to address and resolve business issues. Review and evaluate the integrity of internal workflow system controls and the reliability of control procedures. Proactively communicate workflow system concerns to avoid or fully remediate issues that cross multiple groups.

  • Workflow Innovation and Functional Knowledge Collaboration:

    Innovates workflow processes with focus and intent, creating the solutions that matter most for our customers. Maintain an advance understanding of business process mapping and workflow activity within own team. Collaborate with other functional teams to provide recommendations for ongoing workflow innovation.

  • Team Talent Development:

    Work with leadership to design and execute personal development plans addressing workflow process knowledge and increasing industry knowledge. Provide one-to-one training and workshop training for team members.

  • Comprehension/Adherence of Policies and Controls:

    Communicate proactively across multiple groups to avoid or fully remediate issues as it relates to UDC/ISO market rule changes. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed.


Level and depth of supervisory duties: None

Budget accountability, impact on asset management, and organization revenue: Budget accountability for managing personal expenses

Level of independence, decision-making authority or strategic planning accountability: High - Works as an individual contributor, Determines course of action or remediation for complex service scenarios. Makes critical decisions related to business risk and legal risk. Provides recommendations to pursue capital improvements that will increase efficiency and effectiveness

Number of direct reports (Span of Control): None

Total number of employees managed (direct and indirect): None

Internal and external contact relationships: Key external contacts include Customers, Utility Supplier Representatives and Constellation Vendors. Key internal contacts include the Leadership Team, , Federal and State Regulatory and Policy Groups, Legal, Forecasting , Pricing , Retail Sales , Billing ,Customer Care, Payment Applications


  • Bachelor’s degree in business, engineering, or related discipline
  • 5 or more years in equivalent business experience
  • Demonstrative technical analysis/consulting skills (3 or more years of technical analysis/consulting experience)
  • Ability to effectively and professionally communicate, in oral or written form, with internal and external parties
  • Ability to work well under stressful situations
  • Ability to make quick and independent decisions earning credibility
  • Excellent organizational, time management skills
  • Results driven and solution oriented
  • Strong interpersonal skills

  • Bachelor’s degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain Management
  • Prior experience in the retail energy industry and/or regulated energy industry
  • Prior experience in using CRM and/or Order-to-Cash workflow systems
  • Working knowledge of UDC/ISO market EDI transactions
  • Advanced skills in Microsoft Access and/or SQL database query development

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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