An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Services Analyst - IT

This job posting is no longer active.

Location: WASHINGTON, DC, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 233817
Date Posted: Oct 22, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Performs activities relating to planning, analysis, and maintenance of high-quality solutions, capabilities, and processes.  

Supports and provides oversight of system configuration, troubleshooting, and incident resolution.

Knowledge on key IGA (Identity Governance and Administration) / IAM (Identity Access Management) concepts (Identity Lifecycle, Roles, SOD, workflow development, birthright access, privilege access, Federation and SSO)

Expected to work under minimal supervision.



PRIMARY DUTIES AND ACCOUNTABILITIES (means principal, main, major or most important duties / accountabilities that the employee performs)






Perform and document work activities relating to systems, sub-projects, or processes. For enhancements: plan, analyze, and deliver high quality software solutions in accordance with Exelon IT standards.  For operations and application maintenance, perform IT activities to maintain existing IT products and processes. Work closely with business partners to understand requirements and guide security systems evolution.



Assist in creation of documentation for systems and services. Use best practices to improve systems and services provided to business unit partners, and monitor adherence within Team/Managed Service Provider to standards as defined within the Management Model



Maintain and enhance engagement with business and IT partners and other stakeholders



Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required



Maintain technical knowledge and business acumen within own discipline or function








  • Bachelor’s degree in Computer Science or related discipline and typically 3 to 5 years relevant experience in Application Development & Support or equivalent combination of education and work experience
  • Familiarity with principles of application management, including business analysis, quality assurance, operations and support,
  • Experience in Computer Science, Information Security,
  • Experience with large enterprise-wide systems design, development, and support


  • Experience with large-scale Enterprise systems; understanding of cloud and on-premises systems, workflows and business processes.
  • Good understanding of End-to-end life cycle management in SailPoint


  • Experience with systems architecture, with the ability to understand the overall picture of an application as well as integrations


  • Experience with application software development lifecycle models, both waterfall and iterative.
  • Experience in AD, lDAP, JDBC, (Service Now) SNOW connectors
  • Ability to work with business users to define requirements and translate into system design


  • Familiarity with infrastructure technologies: Active Directory, Exchange, Mainframe, Network Topologies, Job Scheduling, event monitors, Interface models (HTTP, SOA-Service Oriented Architecture)
  • Key IGA / IAM concepts (Identity Lifecycle, Roles, SOD, workflow development, birthright access, privilege access, Federation and SSO)
  • Familiarity with change management, release management, patch and vulnerability management, and incident response processes and protocols


  • Experience with Oracle and MS SQL Server databases and related querying and reporting tools
  • Experience working with managed service sub-teams


  • Understanding of Windows & Unix (Solaris, Linux) technologies, including similarities and differences


  • Strong problem solving and analysis ability


  • Knowledge of regulatory compliance environments such as: Sarbanes-Oxley, NERC CIP, HIPAA, PCI


  • Experience with IAM software and implementations
  • 5+ years’ experience in developing, implementing IGA/IAM implementations
  • 5+ years’ experience with configuration, development, and deployment of one of the following IGA/IAM products: SailPoint, Oracle Identity Manager
  • 5+ year of experience with SailPoint IdentityIQ implementation experience
  • Experience with the following products:
  • SailPoint IdentityIQ, SailPoint IdentityNow, SailPoint SecurityIQ
  • Knowledge and hands-on experience with the following SailPoint IdentityIQ components:
  • Knowledge of SailPoint IdentityIQ concepts and features
  • Excellent communications skills (written and verbal) and ability to work with remote teams


  • Description of issues and resolutions  
  • Development of Process Flows
  • Experience with Status Reports and Project Metrics      






  • Utilizes understanding of customer's business needs, processes, and workflows to determine requirements for an integrated identity and access management capability
  • Applies technical expertise to plan, analyze, maintain or support required systems and processes
  • Helps other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
  • As assigned, manage working relationship with outsourcing partners
  • Expected to work under minimal supervision

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster


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