Sr Commercial Compliance Investigator - PHI

Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Plans, organizes and conducts theft of service investigations for residential, commercial and industrial customers. Coordinates investigative process including surveys, evidence gathering and cataloguing, case documentation, loss identification and associated case reporting. Works closely with field employees investigating suspected electric theft.  Monitors and measures revenue tied to investigation results are billed accordingly. Supports the organization's goals by driving continuous improvement in the areas of financial responsibility and customer satisfaction. Interacts with all levels of the organization and external customers.


Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

Accountability


- Plans, organizes and conducts theft of service investigations for residential, commercial and industrial customers.

- Documents investigative results. Catalogues and maintain evidence. Coordinates investigative process across internal and external entities.

- Determine revenue losses due to theft and prepare loss calculations based on investigative results and calculated electrical load factors.

- Designs and directs process improvements as needed to support the PHI Revenue Protection program. 

- Responsible for ensuring safety procedures are adhered to both for internal and external customers while at investigation site.

- Performs assignments while acting independently, and may lead multi-discipline teams.


POSITION SPECIFICATIONS

Minimum:

- Bachelors degree in Engineering, Business, or related field with a minimum of 5-8 years experience or in lieu degree a minimum of 9-12 years of relevant experience.

- Metering/Billing knowledge preferred

- Detailed knowledge of applicable metering/billing standards, codes and practices unique to areas of expertise.

- Ability to communicate with all management levels.

- Knowledge of PC/desktop workstation applications Microsoft Word, Excel,Outlook.

- Excellent written and oral communication skills.

- Knowledge and ability to apply problem solving



Preferred:

- Graduate degree or graduate level work in

- Engineering, Business Administration, or Project Management

- Strong teamwork and interpersonal skills

- Knowledge of engineering designs, principles and practices.

Qualifications

. - Plans, organizes and conducts compliance investigations for commercial and industrial customers to ensure that proper metering equipment is installed and billing determinates are correct so that accurate bills can be rendered. Position is responsible for issuing investigation findings to owning department along with due dates for resolution and following through to make sure that corrective actions have been completed.

- Performs job duties independently and may work with employees from other areas of the Company.

- Represents the company with external customers and has a direct impact on customer satisfaction

- Position has no direct reports, but is indirectly responsible for managing bargaining unit personnel while at investigation site.




Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster