Item

Accountability

%

1

Administration – Assist the Principal, Salesforce Administrator in supporting the Salesforce.com environment thru various weekly, monthly and quarterly admin tasks such as:

• Supporting best practice guidelines for development and configuration
• Builds custom reports and dashboards using Lightening and Einstein Analytics
• Performs data repairs using data loader tool
• Maintains Security including roles, profiles, sharing rules, workflows and groups
• Grant, remove and maintain user licenses
• Using the login history table watch for lockouts, excessive login errors and unexpected IP addresses.  Unlocking user accounts and resetting passwords as needed.

25

2

Product Support - Supports the Product Owners and ADT by performing system configuration as defined in user stories and defects. Participates in Scrum ceremonies including backlog refinement, sprint planning and sprint reviews.

50

3

Training - Assist in training of new users and growth of Salesforce.com skillset across the organization

10

4

Release Management – Evaluates new Salesforce releases to determine functionality requirements and provide information on changes to all affected users as well as coordinate upgrade of product

15

Minimum:

Preferred:

• Strong interpersonal skills and the ability to communicate effectively with technical staff, non-technical staff and all levels of management
• Detail-oriented and highly organized
• Create and analytical thinking with outstanding problem-solving skills
• Demonstrated ability to understand and articulate complex requirements
• Ability to influence, build alignment/adoption and partner across the organization
• Adaptable to continuously changing priorities and challenges
• Bachelor’s degree or higher
• Salesforce Lightning experience 1 – 2 years

• Salesforce.com Administrator experience
• Salesforce.com Admin certified
• Experience working in a SCRUM or agile environment
• Project Management experience