An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Mgr Credit

Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 233034
Date Posted: Sep 10, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


The Manager Credit is responsible for daily credit risk activities for an active Accounts Receivable (AR) portfolio of approximately $300M and a deposit portfolio of $125M. Leads and is responsible for compliance of all credit and deposit requirements in the areas of: Bankruptcy, Fair Credit Reporting, Telephone Consumer Protection Act (TCPA), Sarbanes Oxley, COMAR and BGE tariffs. Leads and is responsible for daily escalation of credit account issues including:  commercial and residential credit and deposit disputes; residential and commercial bankruptcy, Large Commercial Account risk evaluation, mitigation, and reporting; managing BGE special fund requests and budget. Responsible for credit seasonal readiness commitments, compliance with Special Needs and Elderly customer PSC requirements, PSC fast track cases and inquiries, PSC winter and summer restriction and affidavit reporting requirements, Residential and Commercial Watchlist actions and plans, Writ of Replevin process, Employee Delinquency process, maintain oversight and compliance of PII with software applications leveraged in credit investigation work, account monitoring and management, and inbound call center support.

Recommend to Customer Operations leadership initiatives that will prevent fraud, reduce company financial risk, resulting in positive changes in customer payment behavior while improving BGE and Exelon’s Accounts Receivables health and reducing Bad Debt expense. Create an environment for the team to meet or exceed all regulatory obligations and customer expectations while supporting company financial goals. Collaborates with Accounting, Finance, Supply Chain, IT, other Exelon business units, vendors, PSC and regulatory parties, external business partners, and consultants to continuously mitigate risk and improve financial performance. Note: Position may be required to work extended hours, including 24x7 coverage during storms or other energy delivery emergencies.


  • Operational and financial decisions made daily with wide latitude. Advise/counsel Director on strategic direction as needed
  • Responsible for managing the systems, processes and activities that have a significant impact on the business
  • Establish, promote and maintain a safe work environment
  • Manage resolution of customer inquiries and disputes with company processes including other Customer & Marketing
  • Services departments, IT and T&D Operations
  • Interface with other departments in the company and represent the company to outside organizations engaged in
  • similar business functions
  • Actively promote employee and customer satisfaction
  • Supervisory responsibilities involve oversight of management team that directs a bargaining unit workforce, non-exempt workforce or other management personnel
  • Interview and recommend candidates for job assignments
  • Provide performance feedback and provide input into final performance ratings and resulting dollar adjustments
  • Accountable for adhering to operating budget through management of daily operations, bad debt and projects


  • Direct, plan, supervise, and monitor the daily workflow of the department. Establish standards, direct programs in cost control, safety and attendance.
  • Counsel, collaborate with, communicate with, develop, direct, evaluate and instruct supervisors or other management personnel in the department.
  • Manage day-to-day operations with a focus on internal and external process improvements. Direct implementation and follow-up of the improvements.
  • Compile, interpret, and furnish data in conjunction with personnel, audit, and performance accountability reports.
  • Oversee portfolio of vendors necessary to execute credit. This activity includes working with Supply to source, negotiate and monitor contract performance.
  • Accountable for adherence to budget and optimization of cost per customer through evaluation and determination of proper staffing levels within the department.
  • Establish, promote and maintain a safe work environment for all employees within the department




Minimum Qualifications


  • Bachelor’s degree in Finance, Accounting, Economics or other business-related discipline preferred
  • 8-10 years professional experience, including a minimum 3 years’ experience in a management or a leadership role requiring budgetary and personnel management.
  • In lieu of a degree, minimum 12 years’ experience.
  • Proven track record in vendor management.
  • Proven track record in process improvement and project management.
  • Demonstrates advanced proficiency in Exelon leadership competencies and leadership fundamentals.
  • Strong interpersonal skills, excellent communications skills and ability to communicate at all levels.
  • General understanding of customer information systems
  • Credit & Collections experience.



Preferred Qualifications

Professional accreditation (e.g. CPA) preferred.

For Utilities with collective bargaining units, extensive knowledge of the collective bargaining agreement and related procedures, policies and processes.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster


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