An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Customer Relations Trainee

This job posting is no longer active.

Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 232924
Date Posted: Aug 7, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

  • Learns and demonstrates the ability to respond to customer inbound calls regarding inquiries/complaints regarding gas and electric emergencies, collections, energy assistance, service orders, billing, general business, electric deregulation, delivery service, marketing, and gas options
  • Learns and develops operational knowledge of the Customer Care & Billing (CC&B) system to enter and make adjustments to Customer’s Accounts
  • Serves as the customer advocate by listening to the customer to facilitate a resolution
  • Develops and demonstrates the ability to use effective communication skills and good judgment to resolve routine customer contacts
  • Complies with the requirements of essential personnel status, works during storms and other critical times
  • Required to work assigned schedule for a 7/24 operation which includes weekend, holiday, evening work, emergency call-in, rotating shift schedules, and mandatory overtime due to operating conditions.
  • Performs other job-related duties as assigned

  • Demonstrated skills in the use and interpretation of the CC&B system
  • Demonstrated comprehension of Company operations
  • Demonstrated ability to:
    • Handle all Company/customer contacts with diplomacy and tact
    • Resolve customer emergencies involving gas and electric
    • Accurately diagnose and resolve basic customer inquiries/complaints
    • Perform in a customer service oriented business
    • Effectively react to operations involving various degrees of complexity
    • Achieve Section’s performance standards
    • Respond to the demands of emergency utility operations;
    • Produce legible, clear, concise, and grammatically correct sentences
    • Perform simple mathematical calculations
  • Display good communication skills
  • Successful completion of the PreVisor Selection Test
  • Must pass the U.S. Department of Transportation required chemical test
  • Possess good PC skills
  • Successful completion of background check/screening


  • Minimum high school graduate or GED
  • Minimum two years of work experience in customer service oriented functions or equivalent combination of formal education/training and experience.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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