2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Supvr Customer Service

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Location: OAK BROOK, IL, United States
Organization: ComEd
Job ID: 232671
Date Posted: Jul 27, 2021
Job: Customer Service

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Monitor, and supervise Customer Services bargaining unit or non-exempt line employees. Monitor daily workplan and make adjustments where necessary. Develop a workplan detailing the daily activities of the employees. Answer and discuss the more difficult customer problems. Review reports to assure the proper completion of work load. Interface with various organizations within Customer Services to ensure timely completion of work. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


- Direct bargaining unit or non-exempt line employees in day-to-day activities.

- Coordinate and evaluate scheduling of work.

- Schedule overtime when required.

- Develop scheduling process to ensure efficient completion of workload.

- Evaluate and monitor bargaining unit or non-exempt line employee productivity to maximize performance.

- Maintain effective communication with bargaining unit or non-exempt line employees, enhance job skills and motivate employees to ensure Employee Satisfaction.

- Establish, promote and maintain a safe work environment within the department.

- Review and monitor reports as required
(i. e. , daily time sheets, budgets, etc. )

- Interface with other business units to ensure timely completion of work.

- Interact with union representatives to reduce union / management misunderstandings and resolve labor / management disputes / grievances.



-3-5 years internal utility company experience (e. g. , ComEd, PECO), or equivalent external experience

-2 or more years internal supervisory experience (e. g. , ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment

- Demonstrated computer literacy

- Strong written and oral communication skills

- Bachelors degree

- General knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes

- General understanding of applicable systems and technology (e. g. , customer information system, electronic hand-held meter reading equipment, etc. )


- Direct day-to-day supervisory responsibilities over bargaining unit or non-exempt line employees.

- Promotes customer and employee satisfaction

- Decision-making authority is related to completion of departmental scheduled workload

- Work is subject to frequent/daily review.

- Impact to budget is limited and is reflective of workgroups contribution to daily workflow.

- Establish, promote and maintain a safe work environment.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster
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