An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr. Services Analyst – IT – Performance Testing / Digital Load Runner

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Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 232703
Date Posted: Aug 6, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Work Location is flexible but Rutherford Business Center-South (RBC-South) in Baltimore, MD is the primary (home) location for the project. Travel to this location is expected post-pandemic.


This position will be a part of a focused group contributing to Exelon’s enterprise-wide technology evolution. You will be part of the team building the foundation for the continuous development and improvement of the internal and external customers experiences. This is a Senior Individual Contributor role that will provide an opportunity to lead and mentor in various project efforts. As a Senior Services Analyst you will possess expert level technical, functional, and product knowledge and skills to deliver effective solutions to clients. You will be engaged in design, development, and innovate end-to-end solutions.
This role is highly focused on various customer testing platforms, with a concentration on Oracle’s Customer Care and Billing Application.  You will perform activities related to all aspects of performance testing through the analysis of high-quality solutions, products, and processes.  Additional work around documentation, reporting and requirements gathering and documenting practices and methodologies will be required.

This is a fast-paced team with the potential for days when we, as a team, may be required to work extended hours and/or shift work to support our effort and meet assignment deliverables.  This doesn’t mean we won’t take the time to celebrate our victories, incorporate fun days to volunteer, and fun team building events.  There will be opportunity to work across teams and take on new tasks outside of the routine work that will give you the opportunity to grow and learn new skills. 


- A team player who puts the success of the team first.
- Responsible for designing and developing test scenarios, testing plan, coordinating test data setup, environment readiness, test execution and issue resolution.
- Responsible for recording, analyzing, diagnosing, managing, and reporting on test events, incidents, problems, and retests based on agreed criteria.
- Provide ownership and accountability for assigned testing, keeping aware of progress and risks per milestone.
- Gather performance test metrics and scenario requirements.
- Ability to analyze/decipher/security performance testing issues.
- Ability to Write or edit Load Runner scripts.
- Perform API related test design and execution.
- Assists technical support in problem investigation and resolution, ensuring cost effective and efficient resolution of problems.
- Perform advanced troubleshooting of customer and internal system problems.
- Partner with many other teams in a matrixed environment such as Business, Test and Development.
- Responsible for performance testing efforts on web-based, mobile site and Mobile Apps.
- Responsible for large testing projects that include automated testing utilizing Load Runner Cloud, Load Runner Enterprise.
- Responsible for preparing and presenting Test Execution Results and Analysis Reports.
- Responsible for documenting milestones, results, and other communications in Team Foundation Server / Azure DevOps and SharePoint.
- Communicate status to key stakeholders as needed. 
- Establish, maintain, and enhance relationships with business and IT partners and other stakeholders. 
- Lead IT project groups and associated system integrators to deliver projects of medium to high complexity.
- Enhance, maintain, or support existing products and processes to meet team goals and metrics.
- Maintain current business knowledge/acumen, including application of technology solutions to deliver business results.
- Identify and implement continuous improvements associated with the platform to support effortless customer experiences.
- Develop and maintain technical capabilities within supporting discipline or function (including best practices).
- Review estimates of specific solutions to ensure time, cost and design meets the needs of the business.
- Participates in strategic product planning meetings for insight on risk, cost vs. benefit, impact.
- Operate utilizing standard processes as defined within the Management Model.
- Perform other duties and tasks as assigned.



- Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years’ experience in Information Technology or equivalent combination of education and work experience. 
- Proficient with Load Runner Cloud, Load Runner Enterprise, Selenium and/or similar performance test tools to design and execute performance tests against web-based applications.
- Ability to work with remote team members and/or stakeholders.
- Ability to build strong relationships with team members and business stakeholders.
- Strong understanding of and demonstrated ability to implement and utilize Agile.
- Strong problem-solving skills and analysis ability.
- Experience leading small IT Projects or sub-teams and knowledge of IT project management in correlation to the product line.
- Excellent communications skills (written and verbal).
- Maintain and enhance engagement with business and IT partners.

- Experience working within an Agile methodology
- Experience working with Azure Dev Ops
- Strong knowledge of business practices and processes in Oracle CC&B system
- Strong knowledge of corporate testing tools and overall testing in a matrixed environment 
- Familiarity with Oracle databases, SQL Developer, HP's PPM/EDMs/PCRs, HP's ALM
- Utilize understanding of customer's business needs to determine requirements


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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