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We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Principal Ops Support Specialist (Pepco-System Operations)

This job posting is no longer active.

Location: Bethesda, MD, United States
Organization: PHI Service Company
Job ID: 232365
Date Posted: Jul 26, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

The Prin Ops Support Specialist is a content expert and/or training process expert who develops and delivers training that integrates business processes and systems with skills and knowledge required for employees to safely and effectively perform job duties. They assess the organization to identify areas that require training to reinforcement business process, skills and/or knowledge and provide coaching and guidance to SME Adjunct Instructors. The Prin Ops Support Specialist supports the training programs for both Initial and Continuing Education training, and they develop and administer the Initial Qualification program that each new hire must pass to be qualified as a dispatcher. The Prin Ops Support Specialist administers the Management Model for the organization and researches, develops or modifies procedures that are used by the organization to operate the system in a safe and reliable manner on a day-to-day basis in normal and emergency situations.

Note: Where someone qualified as a transmission dispatcher or substation dispatcher  assumes this position, they are expected to maintain such qualifications and perform dispatch functions on an as-needed basis.p>

Note: Position may be required to work extended hours, including 24x7 coverage during storms or other energy delivery emergencies.


  • Helps with the onboarding process of new hires into the control room, gaining access to required programs for the position, and into physical security points where needed.
  • Deliver Technical Training content required for new hire and incumbent employees to perform job duties safely and in accordance with COMPANY procedures and fundamentals.
  • Design, develop and maintain complex technical training materials utilizing the systematic approach to training from the analysis phase through evaluation.
  • Design, develop and administer complex technical skill and situational awareness and response qualification testing utilizing simulator, written and oral testing methods.
  • Develop and maintain the Distribution System Operations procedures, manuals and guides that govern the day-to-day operations of the system in normal and emergency situations.
  • Coordinate and facilitate training drills for Operations Control Center (OCC) personnel.
  • Evaluate training effectiveness through appropriate student evaluation and post training effectiveness evaluations making modifications to the program design to increase program efficiency.
  • Administer operator qualification and certification programs.
  • Investigate and develop business case for new Operations tools and programs.
  • Helps administer training for new programs and upgrades to existing programs to OCC personnel.
  • Develops and administers continuing education training to all levels of Distribution personnel.


The Prin Ops Support Specialist is responsible for the development and delivery of  Distribution System Operation continuing education training program, initial hire training program and the administration of the operator qualification and certification program for all Distribution level personnel. The Prin Ops Support Specialist is responsible for the development and implementation of the Management Model Policies, Programs and Procedures that govern the day-to-day normal operations and the emergency operations used by the control room. The Prin Ops Support Specialist actions have a significant and direct impact on distribution system reliability and public and employee safety.





  • Bachelor’s degree in Electrical Engineering, Computer Science, Business, or job related technical field plus 8-10 years of experience OR in lieu of Bachelor’s degree a minimum of 12-14 years relevant experience is required.
  • Experience in the operation, planning, design or maintenance of high voltage electrical equipment.
  • Advanced knowledge and use of computer systems and applications w/ Word/Access/Excel/PowerPoint/PI-historian.
  • Excellent written and oral communication skills.
  • Ability to coordinate activities with other Energy Delivery departments. 
  • Demonstrated teamwork and strong interpersonal skills.


•             Experience as a  Substation Dispatcher
•             Experience as a trainer in adult training situations
•             Knowledge of PJM rules and regulations
•             Knowledge of Lock Out Tag Out
•             Management or other team-lead experience

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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