An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr. Services Analyst - IT

This job posting is no longer active.

Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 232331
Date Posted: Jul 13, 2021

Share: mail

Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


 

PRIMARY PURPOSE OF POSITION

 

The Sr. Services Analyst role will provide technical and operational support for Mobile Dispatch applications utilized by all Exelon Utilities (EU) operating companies. The Sr. Services Analyst will possess the experience and skills to serve in an advanced role within the Exelon IT organization by providing guidance, direction and insight to IT team members, project managers, service providers, business analysts, and other EU stakeholders regarding IT system solutions, operations, and performance. This role must have demonstrated expertise in managing activities related to planning, designing, building, and maintaining IT services, portfolios, products, and processes.   

The Sr. Services Analyst will work directly with EU business partners
, IT project teams, and the support service provider as the subject matter expert (SME) on the requirements to enhance and maintain Mobile Dispatch Systems (MDS) applications, including host system integrations. This role will assess business requirements, evaluate IT application solutions, manage support service providers, and engage product vendors to develop and maintain an enterprise mobile workforce management platform.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Perform, manage, and appropriately document work activities relating to IT service portfolios or products in support of EU business partners. Lead and manage IT activities required to meet service level agreements, including planning, prioritizing, and monitoring the tasks for support service providers. Establish direction and determine need for IT assessments, designs, system integrations, and deployment of associated technologies. Provide consulting and recommendations to senior leadership within these areas. 
  • Create and prepare documentation for products, services, and operational procedures. Work with EU business partners to understand business initiatives and requirements and identify the need for enhancements to the Mobile Dispatch System (MDS) applications and host system integrations. Use best practices to improve the performance, reliability, and security of products and services provided to EU business partners.
  • Collaborate with IT and business project teams, support service provider, and other IT and EU stakeholders to determine ongoing and future requirements for the operational support of the MDS application(s). Conduct business analysis tasks and create the requisite requirements/analysis documents and develop plans and processes to enhance the current and future state of MDS operations.
  • Assist in managing the IT Mobile Workforce Management (MWM) team’s financial portfolio, to include annual and long range budget planning, monthly tracking and reporting on financials (capital and O&M), monthly forecasting of expenditures, and tracking risks and opportunities against the forecast and budget plans.
  • Stay current on technologies and service offerings within the energy industry for mobile workforce management applications. Continuous improvement with technical knowledge, business acumen, and project management within IT disciplines.

POSITION SCOPE

  • Position effectively interacts and communicates with vendors, business partners, and/or cross functional teams to lead, collaborate, and coordinate on business analysis and technical activities as required
  • Position provides guidance to support service provider in developing, testing, and deploying application enhancements to the Mobile Dispatch platform and ensures alignment with business requirements and Exelon practices and procedures.
  • Position has senior level expertise and design competency in IT architecture, infrastructure, and application technologies, including the associated tools/systems.
  • Position has expertise in the operation and maintenance of mobile workforce management applications and related host system integrations.
  • Position performs budget management tasks for the IT MWM team and projects, including planning, tracking, reconciling, and reporting on monthly financials.
  • Position mentors peers and junior staff to help build a pipeline of personnel with enhanced skillsets and capabilities
  • Position works under minimal supervision.

 

Qualifications

 MINIMUM QUALIFICATIONS

  • Bachelor’s Degree in Management Information Systems, Computer Science, Engineering, or related business/technical discipline and 5 – 8 years technical IT experience; or 9 – 12 years equivalent job experience in a senior level IT role.
  • Strong IT project management experience, including knowledge and experience with business analysis and vendor management
  • Knowledge, experience, and skills with IT infrastructure and application technologies, such as Web/Application (.NET/Java), relational database (Oracle, SQL Server), Windows Server, Scripting, SQL, and Oracle Fusion.
  • Knowledge and experience with financial management processes and tools, including budget planning, tracking, reconciling, and reporting.
  • Strong problem solving and critical analysis skills
  • Demonstrated consulting, presentation, and business engagement skills
  • Excellent communications skills (written and verbal)


PREFERRED QUALIFICATIONS

  • Master’s Degree in Business, Project Management, Computer Science, Engineering, or related business/technical discipline
  • Project Management Professional (PMP) certification
  • Technical certification in area(s) of expertise
  • Knowledge and experience with the technical architecture and functions of the CGI PragmaCAD product or similar mobile workforce management applications
  • Strong knowledge of electric and gas utility business practices and processes that employ mobile dispatch applications and systems
  • Knowledge and experience with DevOps and Agile development methods  


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

Share: mail
 

Similar Jobs

Manager IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Principal Project Manager

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Principal Project Manager

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Project Manager

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Manager IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Analyst IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Software Engineer

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Services Analyst - IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Network Administrator

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Systems Engineer - - EU Real Time T&D SCADA

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Software Engineer – SCADA Systems

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Services Analyst – IT – Performance Testing / Digital Load Runner

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Services Analyst – IT – Performance Testing / Digital Load Runner

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Telecom Engineer

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Systems Engineer

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Major Incident - Lead Technical Analyst

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Planner Analyst - IT

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Systems Engineer - EU IT Real Time Systems Solutions Infrastructure (RTSS-I)

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Systems Administrator

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Software Engineer - Digital

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Software Engineer - Boomi

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Software Engineer

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Network Cloud Analyst

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr. Telecom Engineer - UComm Field Area Network Operations

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Sr.Network Cloud Solution Analyst

BALTIMORE, MD, United States
Exelon Business Servcs Co, LLC

Frequent Job Searches

Recently Viewed Jobs

Most Recent Job Searches

Relevant Jobs

Personalize this site