An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

External Affairs Manager, BGE

This job posting is no longer active.

Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 232437
Date Posted: Jul 3, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION 

Develop and enhance relationships with governmental officials to influence policy and decisions to better support mutual interests. Lead efforts to resolve emergent issues in an effective and timely manner to result in positive impact to customer satisfaction. Function as primary contact for elected official, government leaders and other key stakeholders to resolve operational issue, optimize the corporate image, communicate corporate messages and form strategic partnerships. Serve as a conduit of strategic information and advise internal leaders to help resolve matters strategically and efficiently.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES 

1. Establish and maintain effective working relationships with local elected officials and government department heads as well as strategic key organizations. Represent the company at council and government meetings as necessary.

2. Provide input to corporate leadership team and other business units to shape the Company's strategic direction. Develop and execute effective outreach and communications plans pertaining to high-impact projects, including reliability and infrastructure projects. Build key external stakeholder support. Negotiate resolution to conflicts while involving internal key partners. Develop and maintain a network of support resources with internal business units to resolve escalations in an effective and timely manner.

3. Identify, manage, facilitate opportunities to resolve issues and innovate to improve internal processes to positively impact customer satisfaction and efficiency.

4. Actively participate in matters that effect communities which may focus on infrastructure projects, economic development, partnership programs to demonstrate company commitment to the community and gain insight on customer opportunities as they relate o the company.

5. Partner with Large Customer Services to ensure quality service, billing and collections and revenue requirements are executed as it relates local government accounts.

POSITION SCOPE 
 
This position is responsible for influencing local governments to support the company's interest to better serve our customers. Through lobbying interactions and the development of strong supportive relationships with government officials and strategic stakeholders, this position will identify and leverage partnership opportunities, resolve conflicts and demonstrate a positive image for the company. Also requires detailed knowledge of corporate policies, laws/legislation, government and lobbying policies and political climate that can affect business strategy. Requires high degree of confidentiality. Issues addressed by the position can have significant impact on the company's financial goals, customer satisfaction, efficient operations and corporate image.

Qualifications

MINIMUM QUALIFICATIONS

•       Bachelor’s Degree in  Business, Economics, Public/Governmental relations or Engineering. Political Science or Communications preferred.
•       8 – 10 years relevant experience, with at least five years experience in customer service related areas
•       Well-developed interpersonal skills, including negotiation and facilitative skills
•       Demonstrated effective written and verbal communication skills.
•       Knowledge of relevant computer systems and ability to display applicable level of computer literacy
•       Self-motivated with ability to demonstrate independent decision-making


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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