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Location: PHILADELPHIA, PA, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 232286
Date Posted: Jan 19, 2022
Job: Information Technology - Staff
Description
At Exelon, we've got a place for you!
Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.
Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.
Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!
Exelon ITOC is searching for a candidate to work within the IT Operations Center as a Major Incident Manager. Duties include: Coordinating IT Support and Leadership resources across the IT organization with a goal to restore IT Services as quickly as possible. The Major Incident Manager is also responsible for Communicating clearly through many channels to Business Unit IT leadership and Key Clients to provide timely updates on the Major Incident(s). Additional duties include maintaining Incident data within Exelon’s Incident Management Ticketing System to ensure accurate reporting on Incident Timelines and transition to Problem Management for Continuous Improvement. A strong background within IT Operations (Hosting, Network, Database, Middleware) and Application Architecture is recommended. Experience in Network capture Tools and Packet Analysis is recommended. Strong ITIL process experience is required and IT Foundation certification is strongly recommended. Individual needs to be able to work independently, effective communicator, lead a team of highly engaged individuals, and drive resolution of incidents in a timely manner.
Primary Job Duties:
Qualifications
Job Qualifications:
Desktop Skills:
Other IT Skills:
Interpersonal skills:
Additional Requirements:
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
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