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Sr Account Representative - ACE

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Location: Mays Landing, NJ, United States
Organization: Atlantic City Electric Co
Job ID: 232337
Date Posted: Jun 25, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION
ATLANTIC CITY ELECTRIC (ACE)

Under the direction of management, establish, develop and maintain professional relationships with the key managers and decision makers of assigned accounts. Leverage internal and external relationships to aid in the development of business and actions plans to meet customer needs regarding service delivery, sustainability plans (i.e. energy efficiency, generation, beneficial electrification, and resiliency)  as well as billing, credit and meter issues.


Diligently promote organizational products and services supportive of customer participation in load management programs. Data mine customer needs and proactively match utility products and services. Perform account management tasks i.e. contract management (where applicable), as well as operational support with bill/credit/meter issues, after-hour duty responsibilities and the regular use of Customer Relationship Management database to manage customer information and relationships. Provide open communications with customers concerning: ACE’s Electric Service Operating Terms and Conditions, Applicable Tariffs, Rate changes, Data Requests, Sustainability Initiatives, Customer Choice, and Emergency response to drive and improve customer satisfaction.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

  • Develop and implement customer specific business plans to improve customer satisfaction including coordinating the work of multiple departments to affect the installation of new or expansion of existing electric service;  coordinating the work of multiple departments to support customer driven sustainability projects( i.e. energy efficiency, generation, beneficial electrification, and resiliency);   and coordinating restoration and analysis of interrupted service including providing 24/7 on-call accessibility.
  • Establish and develop strong professional relationships with key managers and decision makers of assigned accounts with the intent of promoting products and services to meet customer energy service and sustainability needs and benefiting the company through providing additional margin as well as for promoting other company interests.
  • Assist managing outstanding customer debt with the timely resolution of billing, credit and metering issues. Proactively discuss company payment methods, which minimizes exposure to bad debt and maximizing the company’s margin.
  • Communicate company policies and procedures to the customer regarding all tariffs, rates and riders affecting the customer, including changes and additions which could impact the customer’s fiscal budget,  energy management and purchasing decisions.
  • Input and maintain all specific and pertinent customer information utilizing Customer Relationship Management database.
  • Assist the Manager-Customer Accounts by providing vacation coverage and back-up. Perform special duties and projects.


POSITION SCOPE

Work routinely involves internal and external issues that require superior resolution regarding customer satisfaction, promotion of company products and services, electric service delivery and billing/credit/metering issues. Contact requires tact, persuasiveness, and coordination capabilities to facilitate this work process.

Daily activities are direct in nature with an emphasis on providing assigned customers a single point of contact termed “Total Account Management”. This requires the account manager to possess a comprehensive knowledge of company operating terms and conditions, rates, riders, departmental roles and responsibilities, policies, work practices and safety to affectively align customer needs with company resources.

Account assignments are made on an industry or regional basis and may vary in number per account manager. Total portfolio revenue per account manager typically ranges between $30 & $60 million.

Activities routinely involve mentoring of less experienced peers, back-up supervisory duties, and special assignments i.e. teams, committees, and projects. Additional individual job development and value-added activities are expected.

Ensure safe work performance.

Budgetary management and impact are minimal.

Qualifications

MINIMUM QUALIFICATIONS

  • Minimum Bachelor’s degree with 5-8 years experience, or in lieu of bachelor’s degree, must have minimum of 9-12 years of diverse business experience, either internally or externally. Emphasis should be in customer service. 
  • Thorough written and oral communication skills, technical and financial aptitude, proficient computer skills, strong relationship building and customer service orientation. Works independently with guidance on only the most complex situations.
  • Job requires a valid driver’s license and use of personal vehicle. Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.


PREFERRED QUALIFICATIONS

  • Bachelor’s Degree is strongly preferred, in the business or engineering field.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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