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Claims Case Manager

This job posting is no longer active.

Location: Newark, DE, United States
Organization: PHI Service Company
Job ID: 232197
Date Posted: Jun 19, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Protect the Company’s assets and self-insured retention ($10M) by managing the field investigation of Bodily Injury and Property Damage claims (including those claims in which litigation has been filed) as well as cases involving damage to company property. Direct the investigation of routine property damage and minor injury cases with an appropriate level of supervisory oversight. Establish appropriate reserves on cases in accordance with established practices and procedures. Analyze liability and evaluate financial risk to the Company on injury and property damage losses. Prepare written reports and case analysis as required. Support the loss prevention process.

Note: Position may be required to work extended hours, including 24x7 coverage for storms or other energy delivery emergencies.


Perform and coordinate field investigation of liability, personal injury, auto accidents, property damage, collection and environmental claims; respond to and coordinate investigations of routine incidents and accidents on a 24-hour basis. Meet with customers/claimants, witnesses, etc. to obtain facts of case. Evaluate damages, determine liability, analyze losses and where warranted, develop a settlement strategy and negotiate a cost effective settlement. Support site inspections with experts and company attorneys. Coordinate and manage litigation of routine cases brought against the company.
Prepare written investigation reports, letters and other documents.
Provide 24/7 on-call emergency response.
Provide educational services to internal and external constituencies.


Independent settlement authority of $5,000.
Protection of company assets (through proper investigations)
Minimize Company Liability exposures (effective settlements and claim denials)
Customer/client satisfaction while balancing effective claim performance
Contribute to company performance through amounts collected
Effective financial management (adequate reserving and payments)
Self motivated requiring limited supervision and an ability to handle a heavy case load.



Minimum Qualifications

Bachelor’s degree in a Business or related field and 2-5 years relevant claims, insurance or related utility experience, OR, in lieu of a bachelors degree, a minimum of 6-9 years of relevant experience.

Preferred Qualifications

5 to 7 years relevant claims, insurance and utility experience and Bachelor's degree.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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EEO is the Law Poster

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