An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr. Services Analyst - IT

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Location: OAKBROOK TERRACE, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 231720
Date Posted: Jun 15, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Primary purpose of position

This position will be a part of a focused group with the Work and Asset Management department supporting applications with the Support Services portfolio. You will be part of the team supporting primarily medium and low business value applications that support capabilities spanning Fleet, Claims, Real Estate, Environmental, and Project Financial Management. This is an individual contributor role on a team supporting all Exelon utilities. You will be responsible for various aspects work coordinating, overseeing, and execution of specific deliverables within the overall service portfolio management responsibilities.

You will perform activities within operations support, strategic portfolio management, and/or minor enhancement and project engagement.  These areas will require engagement with our business groups and other IT departments to coordinate and understand business needs, confirm application architecture, ensure functionality and reliability are maintained in accordance with service level metrics for supporting critical business processes, optimize portfolio applications and maintain accurate financial reporting and planning. 


  • Provide system expertise and/or support for maintaining performance and reliability of key IT solutions.
  • Maintain technical knowledge and business acumen within own discipline or function.
  • Coordinate work to be done with application teams.
  • Foster a culture of innovation continuously looking for ways to find areas for improvement in process and quality.
  • Grow business partnerships through a collaborative problem solving.
  • Develop practical, workable, and cost-effective solutions to business problems to satisfy client requirements. 
  • Maintain and enhance engagement with business, IT partners and other stakeholders. 
  • Consults and/or actively participates in the management and optimization of computing resources which could involve multiple functional areas.
  • Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required.   
  • Effectively researches, analyzes, and identifies current and emerging technology trends/products/concepts that can improve the team’s or client’s business process.
  • Perform analysis and provide technical recommendation to IT teams and business personnel to meet business/IT needs.
  • Build and maintain knowledge of new technologies or technology opportunities and assist in analysis of their use for business and/or IT clients.
  • Find areas for improvement in process and quality.
  • Ability to work under minimal supervision.




  • Undergraduate degree in information science, business, computer science or equivalent and typically 5-8 plus years’ experience in IT or quantitative analytics functions
  • Demonstrates strong work ethic coupled with the ability to work under tight deadlines.
  • Demonstrates strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment.
  • Excellent communications skills - Able to effectively communicate highly technical information in non-technical terminology (written and verbal).
  • Broad technical expertise with technical knowledge.
  • Understanding of change management principles associated with new technology implementations.
  • Understanding of project management principles
  • Strong problem solving and analysis ability
  • Ability to work with remote project teams including working with off-shore resources


  • Demonstrated focus on continuous improvement and innovation
  • Experience with Power BI, Power Automate, Power Apps

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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