An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Customer Consultant

This job posting is no longer active.

Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 231358
Date Posted: May 21, 2021

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Job Description


PECO, an Exelon Company, is looking for a Customer Service Representative (CSR) to deliver a Premier Customer Experience  to PECO electric and gas customers. In this role, you will be receiving and answering customer telephone inquiries via different communication methods, processing orders regarding customer service requests, credit and collection activities, deferred payment arrangements, processing electric and gas emergencies, reviewing and analyzing accounts to determine solutions, providing customers explanations regarding usage and rates, other customer requests, and other tasks assigned by management.

The position requires strong communication skills and computer skills, including Microsoft programs.  Previous customer service in a high-volume customer-oriented industry strongly preferred. 

To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Mathematical Calculations, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 40WPM, in addition to interviewing for the position. Candidates must also pass the pre-employment drug & alcohol testing and a background Investigation


Position Requirements:

  1. High School diploma or equivalent.
  2. You must have at least (2) years customer service experience (call center environment is preferred).
  3. You must be able to type a *MINIMUM* of 40 words per minute.
  4. Excellent written & verbal communication skills.
  5. Strong PC Skills and professional telephone etiquette.
  6. Ability to multi-task (type while talking to customers).
  7. Ability to work in a fast paced environment.
  8. You must demonstrate excellent written & verbal communication skills.
  9. You must have a proven track record of reliability and customer focus.



-This position will be scheduled for 40 hour a week

-You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm.  However Customer Care Center hours may vary based upon emergent issues.

-Hours to address Holidays and emergency response needs may be required

-Schedules may vary weekly, and change within (48) hours based on business needs including hours to address holidays and emergency response.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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