An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Business Analyst

Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 231235
Date Posted: Apr 22, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


This job is responsible for executing a clearly defined web strategy in line with corporate communications, marketing and customer support initiatives. This position is responsible for evaluating, planning, organizing, managing, and contributing to all channels in an effort to achieve corporate objectives while ensuring a consistent message and strengthening the company’s position in the online community. This position also performs day-to-day activities including content updates and site maintenance for all company-related internet and intranet sites consistent with the centralized management of all electronic communications and standards.  This position uses content management, HTML coding, portal software and Adobe Creative Suite to manage and deploy the sites it operates.  This job independently works with clients to enhance internal and external communications to meet business goals and improve company’s image and profitability.  Support User Acceptance Testing and production verification for web, mobile app and IVR deployments.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


Manage and execute all aspects of Website development and maintenance, including:

  • Create, edit, manage and post online content.
  • Adhere to the company digital user experience standards and guidelines – including usability, graphic design, branding, information architecture, navigation, content and functionality.
  • Apply best practice principles of usability, graphic design, online customer self-service, communications, and marketing.
  • Apply understanding of customer needs, business/functional requirements, company Web standards and guidelines and IT (internal and external) capabilities in the design and development and/or implementation of Web technologies (application widgets, etc.).
  • Creates new site / service development, including assisting with requirements gathering, creating functional site prototypes, and testing.
  • Collaborate with all business areas and other team members to produce compelling Web content.
  • Post multimedia files to the Web. Process, compress, and caption files for the company’s online archives.

Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.

Monitor and coordinate activities to support operational performance management. Maintain quality control and review at all stages of Web site production with client and Web team to ensure final product meets all defined standards.

Assist in managing digital campaign work and projects that support PECO’s and Exelon’s corporate communications and brand strategy.

Assists in keeping internal audiences apprised of digital communications activities and issues.

Support other business units and departments with training on digital content management and digital best practices. Develop and provide training to ensure that all internal/external content meet established digital standards.

Develop strong working relationship with other business units, as needed, to implement effective communications plans and to coordinate internal/external communications.

Provide User Acceptance Testing (UAT), production verification and operational support to web, mobile app and IVR deployments. 



- Bachelors degree in Business or Engineering AND 2-5 years related business experience, or in lieu of Bachelors degree, a minimum of 6-10 years relevant business experience is required.

- General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e. g. , asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).

- General proficiency in standard software applications (e. g. , Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e. g. , workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.

- Ability to provide general analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis.

- General analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis.

- Experience in business case development and ability to effectively present business cases to business unit leadership.

- Customer driven with good oral and written communications skills and general analytical, problem solving and project management skills.

- General knowledge of the practices, procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance.

- Ability to analyze organizational data and problems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.


- Bachelors degree and some relevant post-undergraduate coursework.


- This is an individual contributor position that woks under general supervision and frequently performs non-routine work.

- This position is expected to resolve most questions and problems through interaction with internal and/or external stakeholders, executives, directors, managers, and staff across the organization, and refers only the most complex issues to higher levels.

- On occasion, may mentor less experienced colleagues.

- May require working extended hours and/or shift work to support business operations.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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