An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Manager IT

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Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 231122
Date Posted: May 6, 2021

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Job Description

Description


At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

 

**OPEN TO TELECOMMUTING**

PRIMARY PURPOSE OF POSITION 

This position is within the IT Technical Operations area within Exelon IT leading the ITSM/ITIL processes for Major Incident and Problem Management.   The leader of this team will support these critical areas across Exelon IT with the responsibility for managing the critical IT Metrics associated with Incident and Problem Management.   The manager will oversee a team that has 24x7 responsibility for coordination and restoration of services for Major Incidents that are critical to the Business.    Within the Problem Management area the team provides oversight of Root Cause Analysis and reporting/tracking of Corrective Actions.  

This position has a key role in communicating across Exelon IT at all levels of leadership for IT Incident and Problem Metrics while providing key analysis based upon analytics derived from the reporting tools.   

 

The individual within the role should be a strategic, critical thinker who is able to:

  • Effectively communicate across all levels of IT Leadership
  • Effectively manage relationships across the organization
  • Resolve and coordinate complex issues across multiple organizations
  • Operate as an SFAM and SME for the Major Incident and Problem Management areas within ITSM
  • Effectively measure, plan and apply improvements

 PRIMARY DUTIES AND ACCOUNTABILITIES 

  • Lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Plan and manage scope, schedule, and budget for defined deliverables in accordance with IT project management standards. For operations/application maintenance: Plan and manage to defined service level agreements at agreed upon budgets. 
  • Lead and manage IT projects and associated system integrators to deliver projects of medium to high complexity. 
  • Operate utilizing standard processes as defined within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable top quartile cost and performance levels. 
  • Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis. 
  • Maintain current business knowledge/acumen, including application of technology solutions to deliver business results. 
  • Evaluate performance and provide coaching for IT personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees. 
  • Prepare and manage budget for area of responsibility. 

Qualifications

PRIMARY DUTIES AND ACCOUNTABILITIES 

  • Lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Plan and manage scope, schedule, and budget for defined deliverables in accordance with IT project management standards. For operations/application maintenance: Plan and manage to defined service level agreements at agreed upon budgets.
  • Lead and manage IT projects and associated system integrators to deliver projects of medium to high complexity. 
  • Operate utilizing standard processes as defined within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable top quartile cost and performance levels. 
  • Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis. 
  • Maintain current business knowledge/acumen, including application of technology solutions to deliver business results. 
  • Evaluate performance and provide coaching for IT personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees. 
  • Prepare and manage budget for area of responsibility. 


POSITION SPECIFICATIONS 
Minimum: 

  • Bachelors degree in Computer Science or related discipline and typically 8 to 10 years experience in (add area(s) of technical specialty) or equivalent combination of education and work experience. 
  • Appropriate technical skills with a level of understanding of both Infrastructure and Application technologies.
  • High level of understanding for Problem Solving methodology/framework.      
  • Strong knowledge of business practices and processes for ITIL
  • Experience leading and managing IT projects or sub-teams and knowledge of IT project management. 
  • Experience leading and managing technical personnel. 
  • Strong judgment and excellent analytical ability. 
  • Excellent communications skills and ability to work effectively with all levels of IT and business management and with vendors. 
  • Experience managing budgets for functional area of responsibility. 

Preferred: 
- Graduate degree. 
- ITIL Foundation certification 

Qualifications - External

Total Staff Managed: 5 to 20 
- Utilizes understanding of customer's business needs to determine requirements and help set direction. 
- Determines and helps others learn appropriate theories, practices and principles that relate to their skill set portfolio and related sciences and disciplines. 
- Makes judicious decisions in familiar and new situations and contributes to strategic decisions. 
- Represents business clients perspective with IT team. 
- Dimensions: Span of control (generally 10), level of budget control, technical/business complexity, risk, criticality of assignment to business 
- Budget Management specific to area of accountability. 
- Operates independently with little or no supervision. 


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor

 

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