An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Systems Administrator

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Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 231083
Date Posted: May 6, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

The Systems Administrator will possess the experience and skills to support and maintain in a role within the Exelon IT organization by providing operational technical insights to stakeholders regarding IT system solutions being deployed within the enterprise environment. Must possess ability to monitor and maintain fundamental IT system initiatives and projects, [to include both cloud, non-cloud and hybrid-cloud models].

Systems Administrator will be expected to provide technical expertise to support delivery and maintenance of IT solutions supporting Exelon. Must have the ability to evaluate IT infrastructure and application solutions and make recommendations for supporting application and data workloads within various hosting models. Demonstrate skills for basic monitoring, configuration and maintenance of, current hosting services to support virtual hosting technologies, software defined datacenter technologies, hyper-converged datacenter hardware solutions, and software tools. This role will work in collaboration with other IT teams, their leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon’s large & complex enterprise and real time operational environments.

This position is in Exelon’s 24x7 IT Operations Center and may require shift work or shift rotations on a 24x7 schedule.  Exelon ITOC is searching for a high-performance individual to work in the IT Operations Center.  Duties include working with other analysts within the IT organization and triaging network, server, and application issues to ensure effective remediation and/or escalation.  This Sr Analyst will have responsibility for maintaining the reliability of the Exelon environment through application of their extensive IT experience and a suite of systems management products.  A strong background working in IT Operations environment is required.

PRIMARY DUTIES AND ACCOUNTABILITIES

  • Primary responsibility is monitoring the availability of the Exelon IT Data Network and Server environment.  Responsibilities include advanced issue isolation and remediation/escalation to ensure minimal mean downtime to repair.
  • Responsibilities include monitoring, correlating multiple alerts, and escalating out analysis of IT application issues as necessary to remediate issues in a proactive and reactive nature.
  • Ability to follow documented processes and perform dynamic troubleshooting as needed
  • Perform advanced network diagnostics and troubleshooting to remediate detected/reported incidents.  Escalate issues as required.
  • Perform scheduled configuration changes and other ad-hoc infrastructure support.
  • Work with groups within IT Infrastructure and IT Applications in resolving global and focal problem issues.
  • Must be flexible with O.T. and possible shift changes.
  • Maintain/update ITOC standard operating and escalation procedures, and other ITOC documentation as directed by leadership.
  • Prepare IT network and systems performance reports and operating statistics as directed by ITOC leadership

 

JOB SCOPE

  • Position interacts with all levels of employees, including executives, vendors, involved in performance, maintenance, review, approval, testing and communication of business plans and services.
  • Position has expertise in Microsoft and or Oracle technologies
  • Position has hands-on competency in platform or application area of expertise, and tools/systems associated with these functions.
  • Work under supervision and oversight.

 

Qualifications

MINIMUM QUALIFICATIONS
  • Bachelor’s Degree (Computer Science or related field) and 2-5 years relevant experience (IT infrastructure support, application support, [cloud computing] cloud computing, disaster/recovery) or 6-9 years of relevant work experience
  • Demonstrated proficiency in at least one operational domain such as storage, compute, database, collaboration, application support, [cloud hosting and related technologies]
  • Ability to travel domestically.
  • 24/7 on-call rotational duties

PREFERRED QUALIFICATIONS
  • Certification in area of expertise

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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