An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr Applications Business Analyst - PHI

This job posting is no longer active.

Location: WASHINGTON, DC, United States
Organization: PHI Service Company
Job ID: 230908
Date Posted: May 4, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Uses business knowledge and technical expertise to support development of information application system plans to support business strategies. Partners with IT functional and technical teams as well as operational personnel to align and implement technology solutions. Expected to work under minimal supervision.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


  • Identify appropriate IT solutions and strategies that support business unit strategies and goals. Maintain relationship with business and IT partners to build influence and secure buy-in for governance functions. Plans, coordinates and documents business requirements to drive solutions.
  • Maintain and enhance engagement with utility business, IT partners and other stakeholders. Provide key liaison partnership role between business and IT.
  • Assist IT Architecture and Engineering community to appropriately plan the introduction of new technologies by utilizing Exelon’s standard governance process as outlined in the Management Model.
  • Develop and perform end-to-end test plans and test scenarios tied to Business and Functional Requirements. Support User Acceptance Testing. Plan and conduct End User Training as appropriate.
  • Monitor and support system operation processes and issues.
  • Provide performance input, career development feedback and recognition as required. Establish positive team environment by proactively assisting and training less experienced personnel.
  • Maintain technical knowledge and business acumen within own discipline or function.

Direct Reports = 0

Indirect MAST = 0

Indirect Craft = 0

Financial Scope:

Direct impact on budget is substantial – This position has a direct impact on the Company’s performance regarding several key indicators – operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction. This position is also key to maintaining the company’s image and good standing with customers, regulators, and shareholders in regards to anticipating, preparing, and responding to emergency events and incidents


This position requires interfacing with various levels of personnel in Regional Operations, Distribution Operations, Transmission Operations, Customer Operations, Corporate Security, Communications, Regulatory, Legal and Claims, as well as operational interfaces with governmental agencies, industry associations, municipalities, and other utilities.

Leads internal and cross company teams responsible for process standardization and reporting. Supports participation in internal/external benchmarking and long term operational planning.





  • Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years’ relevant experience in business process, or sufficient professional experience to assure competence as a fully trained business analyst professional.
  • Broad understanding of business processes
  • Previous experience in developing requirements, business processes, opportunity assessments and/or technical alternatives.
  • Demonstrated leadership ability.
  • Excellent communication skills (written and verbal).
  • Experience with Process and data modeling techniques.

Preferred Qualifications

  • Experience demonstrating skill performing SAP CRM&B analysis and configuratio
  • Experience using SAP IS-U tables to extract data, and reviewing SAP data file
  • Knowledge of utility customer meter reading and billing processes
  • Experience performing analysis and troubleshooting of system problems
  • Experience performing data extraction, analysis, and composition into a finished produc
  • Knowledge of PHI tariffs/jurisdictional regulations and impact

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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