An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

BGE HOME - Workload Planner

Location: BALTIMORE, MD, United States
Organization: BGE Home Products & Svcs, LLC
Job ID: 230892
Date Posted: Apr 15, 2021

Share: mail

Job Description


Join BGE HOME to be a part of the team that offers a wide range of energy-related products and services that address the comfort and energy management needs of residential and small commercial customers in Maryland.

BGE HOME, a Constellation Company, specializes in the sale and service of heating, air conditioning, water heating, plumbing, and electrical systems along with appliance repair, replacement windows, doors, siding and attic insulation.

We are committed to our customers and have a customer satisfaction rating of more than 95 percent.

Our employees "live"; the BGE HOME Initiatives: Customer Commitment, Excellence, Integrity & Accountability, Teamwork and Safety.

We are a company that cares about the environment, supports local communities and embraces the diversity of our employees.

Every business line offers opportunity for employee development.

We have some of the best training programs in the area.

Here at BGE HOME, we continue our success through the strength of our people.

It's your future - it's about your career and your goals.

At BGE HOME, our aim is to match the right people with the right jobs.

Job Summary:

Responsible for managing workload for service personnel.  Work in close coordination with Service Managers & Service Team Leaders to ensure achievement of key performance metrics.  Work in close coordination with fellow WLP team members and Customer Care Center to ensure that we are delivering the targeted customer service & satisfaction levels.  


Primary Duties and Responsibilities (Essential Job Function):

Responsibilities include receiving incoming calls concerning technicians’ availability and status,

processing service orders and scheduling return calls.

Manages workload for Plumbing, Electrical, HVAC, and Appliance Service technicians.

Routes any unassigned work effectively and as efficiently as possible.

Manages the work throughout the shift to maximize productivity and minimize costs.

Proactively communicate any problems or concerns with Supervisors and Service Managers.   Handles appeals and recommends suitable options to satisfy customer needs.


Knowledge and Skills/Abilities:

  • Knowledge of Ventyx, CRM and other software required for company communication.
  • Comprehensive knowledge of all BGE Home business lines.
  • Comprehensive knowledge of BGE Home practices and procedures.
  • Comprehensive knowledge of BGE Home’s service territories.
  • Comprehensive understanding of BGE Home’s Vision & Values.
  • Ability to communicate (both oral and written) effectively. Must possess the ability to communicate clearly and concisely to both external and internal customers that possess varied personalities and temperaments.
  • Ability to develop and maintain a high level of interaction between Field Service personnel, the Customer Care Center & customers.
  • Able work independently and multi-task.
  • Strong analytical, problem solving, organizational and leadership skills are preferred.
  • Must be a team player and promote team unity. 



Over two years experience (e.g. customer contact experience) in a clerical position and residential HVAC, Appliance, Plumbing or Electrical dispatch.  Or, equivalent combination of formal education/training and experience.



Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

Share: mail

Similar Jobs

Business Analyst

BALTIMORE, MD, United States
Baltimore Gas & Electric Co

Sr Business Analyst - BGE

BALTIMORE, MD, United States
Baltimore Gas & Electric Co

Sr Business Analyst

BALTIMORE, MD, United States
Baltimore Gas & Electric Co

BGE HOME - Workload Planner

BALTIMORE, MD, United States
BGE Home Products & Svcs, LLC

BGE HOME - Sr. Analyst Business Solutions

BALTIMORE, MD, United States
BGE Home Products & Svcs, LLC

BGE HOME Sr. Analyst - Business Solutions

BALTIMORE, MD, United States
BGE Home Products & Svcs, LLC

Frequent Job Searches

Recently Viewed Jobs

Most Recent Job Searches

Relevant Jobs

Personalize this site