BGE HOME - Credit Collection Clerk

Job Description

Description

Join BGE HOME to be a part of the team that offers a wide range of energy-related products and services that address the comfort and energy management needs of residential and small commercial customers in Maryland.

BGE HOME, a Constellation Company, specializes in the sale and service of heating, air conditioning, water heating, plumbing, and electrical systems along with appliance repair, replacement windows, doors, siding and attic insulation.

We are committed to our customers and have a customer satisfaction rating of more than 95 percent.

Our employees "live"; the BGE HOME Initiatives: Customer Commitment, Excellence, Integrity & Accountability, Teamwork and Safety.

We are a company that cares about the environment, supports local communities and embraces the diversity of our employees.

Every business line offers opportunity for employee development.

We have some of the best training programs in the area.

Here at BGE HOME, we continue our success through the strength of our people.

It's your future - it's about your career and your goals.

At BGE HOME, our aim is to match the right people with the right jobs.

Job Summary:

The Collector position is responsible for following detailed and standardized procedures in maintaining accurate collections records.  The chosen candidate will perform a variety of collections duties related to the collection function in accordance with BGE HOME policies and procedures and are in compliance with all Federal, State, and other regulatory agencies rules and regulations including knowledge of FDCPA statutes.  The chosen candidate will respond to questions and/or provides information upon request from both internal and external customers, processes requests/transactions and assist customers and potential customers in understanding and utilizing services provided by BGE HOME.  

Primary Duties and Responsibilities: (Essential Job Function)

• Applicant will be required to perform collection actions on delinquent BGE HOME accounts. Perform collection activities to include inbound and outbound calls, electronic payment processing, skip tracing, account maintenance and third party referral for delinquent BGE HOME accounts.
• Applicant must be self-motivated, production driven, possess exceptional customer service and organizational skills and be well-versed in conflict resolution.
• Strong negotiation skills and ability to maintain customer confidentiality is a must.
• Ability to function independently exercising sound judgment on basic collection principles. Excellent interpersonal, problem solving and analytical skills is required.

Knowledge:

• Understanding of BGE HOME business lines, business practices, billing practices and account maintenance procedures. General accounts receivable and risk knowledge.
• Knowledgeable of State and National collection laws as well as FDCPA regulations.

Skills/Abilities:

• Able to manage multiple responsibilities effectively.
• Able to confidently make informed decisions using established parameters.
• Demonstrated ability to communicate effectively with internal and external customers.
• Able to contribute to a team oriented organization.

Education/Experience:

·         High school diploma required. Minimum two (2) years’ experience in residential collections and or a call center environment is required. Knowledge of Great Plains, CRM and Magnaquest (eVapt/Sure) is ideal.

Competencies:

• Must be proficient in the use of Microsoft Office Professional (Word, Excel, Outlook). Must have the ability to function in a team oriented setting and utilize standard office equipment.

Other (Including physical requirements, working conditions, etc.):

• Will be required to work Monday – Friday 8:00am – 4:30pm with alternating evening and weekends. Schedule may be modified to provide coverage when necessary.

Disclaimer:

• Must successfully pass a drug screen and background check.

Qualifications

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor