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Mgr Operations (Pepco OCC-Electric Dist System Ops)

Location: Bethesda, MD, United States
Organization: Potomac Electric Power Co
Job ID: 230385
Date Posted: Mar 9, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Manage the day to day operation of the Operations Control Center optimizing practices, policies, procedures, and programs within the Distribution Systems Operations organization to operate the electric and gas system in a safe reliable manner with the welfare of employees, customers, the public, and shareholders in mind.

To formulate, implement, control and monitor all methods of internal and external communication processes associated with Distribution Operation to comply with all regulatory, municipal, business unit and corporate requirements. ; Provide technical oversight to DSO support systems.

Perform and manage a variety of assignments related to distribution Operations directly and thorough delegation of work to subordinates. ; Work independently as department liaison for numerous internal and external groups on Business Unit and Corporate initiatives that improve and enhance communication, performance, applications and relationships.

Maintain and apply a working knowledge of the Exelon Management Model for business controls and meet managements expectation for conducting effective business.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.



- Develop, implement and monitor all regulatory mandated communication processed to insure DSO is in compliance with applicable governmental regulations. ; This includes notifying appropriate government agencies of reportable system events and conditions as mandated. ; Notified parties include applicable federal, stat and local governments including but not limited to FERC, NERC, ICC/PUC, IEMA/PEMA, DOE, Chicago/Phila. City Agencies, municipal officials and police/fire agencies. ; 30

- Accountable for the preparation and communication of OCC performance indicators. ; Direct and oversee the daily activities and operations within the OCC, all computer/technical equipment, special events, tours and building projects. ; 30

- Develop and sustain a culture that fosters high performance culture and a learning organization. ; Provide leadership in promoting a safe, motivated, productive, diverse workforce. ; Establish policies and procedures and programs for the dissemination of distribution system information that supports the corporate strategic plan and utilizes both new and existing technologies. ; Develop training programs and measurement instruments to support providing clear, concise and accurate information to concerned parties in a timely fashion. ; ; 10

- Provide leadership to the Information Desk Supervisors, EAs, Analysts, and clerical group. ; Provide timely and accurate feedback regarding performance and operations. ; Conduct performance planning and appraisal process and identifies opportunities for growth and learning. ; Facilitates open and honest communications, assures upward communication, and drives self-critical assessments fostering a learning environment. ; Negotiate with local union representatives regarding process changes and workforce direction as needed. ; 10

- Business Unit owner for IT supported systems and applications including Outage Management System, Storm Restoration Process Web page, Utility Computer Aided Dispatch (UCAD), Feeder Lockout System, Automated Meter Reading (AMR) and eOutage. ; Provide Utility Commission complaint responses. ; 10

- Manage the communication interface between the DSO and internal business units which include Media Relations, External Affairs, Governmental Affairs, Regulatory Strategies, Customer Service, Regional Operations, Transmission Operations, Supply Services, Corporate Security, Energy Services, Claims, etc. ; 5

- Provide an Emergency Management leadership role for the DSO. ; 5



- Bachelors degree in engineering, management or related technical field

-8 or more years Distribution System operations experience

- Demonstrated understanding Distributions System Operations and support systems

- Demonstrated Emergency Management Oversight skills


- Graduate degree in business or related field

- Demonstrated leadership ability in a high performance culture

- Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change

- Demonstrated business acumen, computer literacy, and technical expertise



- Independently implement policy, direct and monitor the activities for the 24x7 Information Desk responsible for the information dissemination for the OCC. ; Direct a technical and clerical support staff to manage the technical support and administrative support for the Distribution Operations Control Center.
- Provide consultation to the Shift Managers and Operators regarding regulatory and municipal notification requirements and policy.
- The consequences of untimely and inaccurate communication or ineffective technical support are poor customer and regulatory relations and outage management process operating errors. ; Actions have direct impact on EEDs Operations support system integrity.
- Contacts: Regular interaction with senior management, other departmental management, major customers, and community organizations, and electric distribution industry groups.

- Direct Reports = 5-7

- Indirect Reports = 0

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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