An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr Strategic Database Specialist

Location: Carneys Point, NJ, United States
Organization: PHI Service Company
Job ID: 230410
Date Posted: Apr 6, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

Provide data mining, data analysis, database marketing and consulting services. Manage the planning, direction, coordination and strategic/tactical deployment of internal and external data resources within the Exelon Utility Data Warehouses. Perform analysis and prepare comprehensive reports to support business operations. Research and provide statistical, financial and operational information. Develop, organize and present performance reports for both internal and external use. Provide expert analytical and operational support to the business units.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES
  • Perform advanced analysis including customer intelligence analyses; operating performance improvement, campaign targeting/segmentation strategies, campaign response analyses, and analytic strategies for company research and customer relationship management initiatives.
  • Analyze data using advanced data mining techniques in support of process improvement initiatives using tools such as SPSS or SAS.
  • Advise, plan and collaborate with directors, managers, business specialists and analysts by accessing and analyzing strategic customer, operating, and marketing information. Advise, counsel and support the development of strategic business plans, marketing plans and product/program implementation plans.
  • Plan and coordinate the development and utilization of Exelon Utilities Data Warehouses. Build, modify, monitor and maintain a CRM database system.
  • Develop, implement and monitor predictive models for improved operational performance, new product/program penetration, account acquisition, segmentation, etc.
  • Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g., operational effectiveness, budget, resource, workload, workforce and capacity utilization, competitor, etc.).
  • Provide expert analytical and operational support to the business unit.

JOB SCOPE
  • Provide strategic data mining and analyses
  • Advise and counsel officers, directors, managers and business specialists on analytical findings and recommend courses of action that redirect resources to improve operational performance, increase penetration of existing products and services, launch new products and services, drive customer satisfaction, or assist with overall emerging business issues.
  • Develop and maintain the Data Warehouses, the primary depository of internal operational, customer and externally purchased customer data. It is the role of this position to provide internal customers with data and analysis that best positions the company going forward.
  • Support business unit strategic planning.
  • Integration of business knowledge and functional priorities to address complex problems and non-standard situations

Qualifications

MINIMUM QUALIFICATIONS
  • Education: Bachelor’s degree required in market research, marketing, statistics, computer science or equivalent business experience.
  • Experience: Consulting experience (5-8 years) in customer analysis, customer relationship management, marketing communications or marketing research. Experience in segmentation analysis and strategy, database analysis and implementation and relational database extraction/manipulation. Proficient in relational database query languages such as SQL.
  • Analytical Abilities: Proven ability to manage and conduct data analysis, extrapolate and integrate the data, draw conclusions, and provide clear, concise, actionable information. Proven ability to apply findings to both strategic and tactical business plans and resilient in changing or uncertain situations.
  • Technical Knowledge: Working knowledge of data manipulation / analytical tools for use in mainframe and client / server environments. Computer literate in Microsoft Office Suite of products. Business knowledge of statistical analysis and statistical applications in business situations.
  • Communication Skills: Ability to translate data analysis and findings into coherent conclusions and actionable recommendations to executives. Ability to translate executive vision and guidance into methods and analytics. Excellent oral and written communication skills.

PREFERRED QUALIFICATIONS
  • Master’s degree in Computer Science/Information Systems Management, Business Administration, Market Research or Marketing.
  • 2+ years’ experience with energy company specific systems and data, including billing systems, outage management systems.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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