An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Systems Engineer , Customer Care & Billing

Location: WINDSOR MILL, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 229875
Date Posted: Apr 1, 2021

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Job Description


At Exelon, we've got a place for you!


Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.


Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.


Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!





This position will be a part of a focused group contributing to the company’s Enterprise-wide technology evolution.  You will be part of the team building the foundation for the continuous development and improving internal and external customer experience.  This is an individual contributor role on a large customer transformation project supporting all Exelon utilities. You will be responsible for various aspects of designing, developing, testing, deploying and maintaining applications within the project.



This role is highly focused on various customer technology platforms, with a concentration on Oracle’s Customer Care and Billing Application.  You will perform activities relating to planning, gathering common business requirements, designing, building, and maintaining high quality solutions, products and processes.  Additional involvement around database practices and methodologies, learning technical architecture and hardware systems sizing, and contributing in a fast-paced team environment.  You will be part of a customer facing IT team involved with implementing a large, multi-year project.



Ability to apply knowledge of technologies, applications, methods, processes and tools to support large multi-year projects that span across multiple Operating companies and modernization of various customer information systems. Ability to work independently with minimal guidance, and work closely with scrum masters, project managers, and business and technical project stakeholders to ensure compliance with project needs.





Position will be involved in activities surrounding the CIS Transformation project directly implementing a complex upgrade of Oracle’s Customer Care and Billing application.


Investigate and troubleshoot application performance issues.


Perform application administration functions.  These would include grant access, unlocking accounts and reviewing log files.


Provide system support for maintaining performance and reliability the CC&B environment.


Works under minimal supervision and performs routine and non-routine work.


Position may require working extended hours and/or shift work to support our project and meet assignment deliverables.


Foster a culture of innovation continuously looking for ways to find areas for improvement in process and quality.








Undergraduate degree in information science, business, computer science or equivalent and typically 2 --5 plus years’ experience in IT or equivalent combination of education and work experience.


Excellent communications skills (written and verbal)


Demonstrates strong work ethic coupled with the ability to work under tight deadlines.


Demonstrates strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment.


Strong problem solving and analysis ability.


Strong knowledge of business practices and processes in Customer Information Systems.


Ability to work with remote project teams


Understanding of project management principles





Familiarity with Oracle Cloud Infrastructure (OCI)


Customer Information System application knowledge (Oracle CC&B a plus)


Familiarity with CC&B Framework


Experience working within an Agile methodology.


Batch program understanding, administration & troubleshooting


Knowledge of Oracle Structured Query Language (SQL)


Familiarity with enterprise toolsets such as Oracle databases, SQL Developer, FTP, Unix/Linux scripting and HP's PPM,



Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.


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